Troy the sales guy is a fast talker that makes up what he doesn't know, then provides countless excuses for poor quality, jerry-rigged work. They charged me for an advanced install (more than cost of stereo!), and they disabled the keyless and overhead lamp in my car. They had the nerve to blame it on both of my keyless remotes and try to sell me a new set of remotes for another $100! I also asked them to pair my iPhone w/ the stereo bluetooth, and they said the bluetooth was broken because it wouldn't pair w/ the Sony head unit. They actually said that was the reason they don't sell Sony. Seriously, in the parking lot, I looked at the instructions, and paired my iPhone in 3 minutes. Troy also pressuring me the whole time about selling me another car alarm because cars like mine get stolen all the time and my previous alarm wasn't installed like they could install it...blah blah blah.