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JAL7
November 6, 2010
Scam!
This is a complete wool-over-your-eyes scam. They rope you in by advertising a free trial for a diet supplement, all you have to do is pay 2.99 shipping. 10 days from your order date, you'll be charged rough 87.00. They do this "legally" by including in the terms and conditions a membership fee of previous amount. If you're not very careful as you read the terms, you'll not catch it. Upon seeing the charges on my bank statement, I called my bank immediately and canceled my card so that the company could no longer extract from my account.
I called the company to inquire about a full refund. The representative I spoke to told me that was impossible. I asked to speak to a supervisor, and the man told me that the supervisor would not tell me any differently and could not do anything more for me. I was very persistent to talk to the supervisor. After 5 minutes with "the man" I finally got transferred to a supervisor. I explained to her my situation and all she could offer me was 20 dollars back to my account. I was less than pleased with the company, but I figured 20 was better than nothing.
I've learned my lesson with purchasing things online and not reading fine print. I hope you are able to read a review before you fall victim to their scam like I and many others have.
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laurelle
November 6, 2010
bogus product
Ordered and received a FREE TRIAL and paid $1.49 shipping charge. 9 days later my bank account was charged $87.13 which I did not authorize. Now I am in the process of trying to find a phone number that is legitimate so I can have this charge reversed.
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city1647
November 3, 2010
return for FULL refund
I decided after I ordered this product that I really was not interested in using it. I called the number on the bottle and was on hold for 10 min then when I was told I could not get a full refund because it was past the 10 day trial period I asked to speak to a suppervisor and was put on hold for an additional 15 min. After speaking with this person I was again told I would not get a full refund. The origional add that I ordered them from said they were FREE and wanted to sell me another product which I did not accept and you really could not finish the process if you did not order the other product so it seemed. So I honestly did not think I would even recieve Maximum Burn. But I did and when my credit card bill arrived they charged me 74.26 and that is when I called and got no satisfaction. Is there anything you can do to help?
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prstndnt
November 2, 2010
10 day free trial begins at time of order; it arrives in 10 days and you are charged that day.
Maximum Burn Extreme advertises a 10 day free trial period. I used a magnifying glass and NOWHERE did it say the 10 days began on the purchase date. It took the product 10 days to arrive. That same day, my bank account was charged $88.87. RIP OFF, RIP OFF, RIP OFF. Then when I called them I was not even able to cancel my order. I called back 3 times and each person that answered the phone would cancel my order. I had to go to my bank and have my card destroyed and have another reissued with a different number on the front.
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Rachel Elliott
October 31, 2010
Taking unautherised funds
I too have signed up for a free trial only to find that I have been billed £61.36 for products which I didn't order and as yet haven't received. When I contacted this company I was told that the free trial date had probably ended. When I contacted them again to argue my case again, they haven't replied!
I feel that this is a scam of huge proportions and will take this matter further.
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joanne stead
October 29, 2010
unauthorised charge
i purchased this product and i thought it was 5.00 and when i added my credit card details it was 96.66 and i could not cancel it. I have got the trial bottle sent to me but i want a refund of the difference
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marketottawa
October 18, 2010
False advertisement
I have never been so frustrated in communicating with customer reps or their suppervisors or simply getting what I ordered. Not to mention not getting the 14 day trial AND being charged for it, also being told I would get a special discount which I never got, charged double for a product I have not received... Could not even speak to someone in authority (because I was told that he doesn't take customer phone calls) who could simply give me a refund for a product not even received, only to give me the same response of getting a discounted price that I was promised the first time only to get charged full price TWICE. I will be calling or reporting this company to the Better Business Bureau. We are talking over $190 of product not received !!! Which they then put me on hold and never bothered to come back while I waited a good 15 min. (which is what they suggested the waiting time would be)
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Michelle Lee Robinson
October 16, 2010
Unauthorized Charge
I signed up for a trial offer that was for $1.97 and $3.97 I signed up on 10/8 for a 30 free trial. 5 days later I was charged $39.95 I never even recieved the product. I called the number 800-320-2983 I found on my bank statement and the lady Janet Sanchez told me that the $39.95 was nonrefundable, I asked for a supervisor and after arguing with me for 10 minutes she transfered me to a supervisor. I was on hold for 15 minutes and then i was hung up on. I told them they were not autorized to charge my card and that I wanted a full refund, I also told them I never recieved the product. I called again on 10/16 and spoke to Amy id#179 she told me my card would be credited back within 10-15 business days. Amy also told me she was canceling my account and no other charges will be billed to my card. I told her it never should have been billed in the first place. This is nothing but a scam and people REALLY need to be careful and they need to be shut down and fined for authorized charges.
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rrsr
September 28, 2010
suspected fraud
I went for a trial period of two weeks for this acai extract weight loss product. When I went to terminate further deliveries after the trial period my repeated efforts failed - no company website and telephone contacts a complete disaster. As the $87.00 deliveries continue and are charged to my credit card. I apparently have no other recourse than to cancel my credit card. In digging into this company on the internet, I have come across six pages of complaints posted by the Complaints Board on their website about this compnay. That I have alot of company provides me with little solace
rvr
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wiji
September 20, 2010
paid for not getting the product
i recently paid for a free trail which i got the first one but i didn't know they charged me $87 on top of the free trail, after that i got charged again for another sample which i didn't received i wish to get my money back from the company but in saying that the email they gave me with the contact details didn't even work so right now still looking for the number to call them hopefully i can get my money back for what i didn't buy
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