This is the first time I had ever dealt with such an unprofessional organization. After all that, I never got my money back. He kept the ball hopper and slammed the door on my face and locked it. I am just hoping that he would credit my CC back...still have not seen it. All this would have not been necessary if he would just listen instead of ranting. I believe if a product is defective, then the company should honor and refund the money back and even pay for shipping. I feel bad for all the other victims of Eagnas who probably had to just eat up what they served...which according to the manager/owner trash. Instead of being apologetic about his mistakes and defective product, he was abusive and violent. To a point where he kicked the basket hitting my friend. I am considering filing a police report for assault.

Here is a simple purchase gone bad...from the very beginning:

It started out as a normal e-commerce purchase. I purchased a stringer and a ballhopper from Eagnas website. So I decided to save on shipping charge and pick it up at the warehouse which was located next to my job.

My very first incident with the Eagnas manager not honoring his sales. He was suppose to give me a string "Spin Control" but he would not. When I tried to explain it to him what I saw on the website, he just simply said..."There is the door"...and "...you don't need to buy from me" So I had to go back to the office and print out the web page showing that I was correct.

So I went back the second time with the print out to get my string. Only if he would have listen and check the website himself, it would have saved both of us from being frustrated.

The third time I had to return because, they packed two needle nose pliers instead of one diagonal and one needle nose. Believe me the last thing I wanted to do was waste my time, especially for their mistake..they should pay me or at least shipping charge. I also took back my tennis hopper because the lid would not lock. Upon arrival, I explained my situation about the pliers and he promptly exchanged them. Then I proceeded to explain to him about the tennis hopper lid not locking. He then acknowledge that it was defective and it would not lock. But on their box it stated that it had a locking lid. So I asked him if he can not replace it, then he should refund my money back. But then he started to get technical and asked me for the box and a disposable wrench(which is used to assemble the basket together, one-time use) which I did not have it with me because I assume that the problem would be fixed and I would return home with a working ballhopper. But because of that technicality I had to return the forth time.

Upon the forth visit I decided to bring a friend with me..my camera. Because every time I was there he was extremely rude to me and would not listen to what I had to say. Hence the video.

I could see how unorganized the business is. I don't care if the product is a certain price point, that doesn't justify bad customer service. That's their marketing strategy, to sell it cheaper. But I know they are profiting huge. I would not recommend buying an Eagnas product at all. Avoid the aggravation. Believe me, if they make the same simple mistake on me, then I am sure they made it to 100s of people.

I should have checked out their rating before from BBB and please view my video on Youtube search:"Eagnas Customer Service"