I am very upset. I want to make a Car Loan from one of a local bank, then suddenly, I've informed that my name was already black listed in CCRIS. After I've made a review, I've found that I'm blacklisted coming from Maybank debts, on 2006. It's been 4 years then I've never recieve any letter, or even statement for my blacklist from maybank. Then, I brought this to maybank in Muar, at first, they simply said I have no debts with them. When I go to another branch, they said, I have a bad debts of rm778.00. (Why can every branch cannot detect the same data?)
They answer me "It's because every branch got their own system. so, if there is anything happen, we need to inform them manually"
But when I refer back to my payment slip, I have made a payment before.. Clear payment of rm778.00 to maybank. I brought the receipt to them, and ask them how can it end like this. And they simply said the don't know! (eventhough I've giving them more then 1 week to troubleshoot what happened to my accounts. Now, it has been more than 2 months! They still cannot make it.. I don't really care what is their problem. The main thing is, I wan't them to clear off my name from any debts in their systems! I don't have any debts anymore!
I'm really upset with this! Now and then, Maybank staff didn't want to entertain me anymore. They even sometimes being rude when they hear my voice on the phone! ( i've never curse them or shout even once!)

HUrmmmmmmmmmmmmm... I never trust Maybank anymore...

I was using the Maybank cash deposite machine at Taman Daya branch (JB). I was inserting a stack of 30 notes(100) into the machine.
The machine show "out of service" instaed of printing the resit. It was shock to me as this was the first time i encounter this kind of problem.
Without delaying, I called the number display on the machine and complaint about the incident that my RM3000 deposite was stuck in the machine . The Customer service girl assure me that "the money" was safe
authough it was not credited into my account and in 1 or 2 days time it would be credited to my account.
I called again a couple of times and wrote email to complaint about the incident but was told that it will take about 7 working days.
After 7 days I was informed by the staff from the bank that my deposite was only RM2900. This is really unacceptable.
I am still wondering the whole incident was it a daytime robery or a scam. I put money into the bank device in the bannk premises and it was closed for 7 days. After that i was informed that the money had less than what I put in.
What will you think if you encounter this? As a loyal customer for more than 2 decades. I am really dissapointed with the service provided.

I was using the maybank cash deposit machine at Bandar, OUG, Kuala Lumpur. After inserting an amount of RM18000 in the machine "out of service" was displayed on the screen. I was freaking out and ran in to make a complaint only to face staffs with no sense of urgency, empathy or any effort to appear considerate. They sent me from counter to counter and asked me to fill out a from. The worst part was that they said that it would take 5 to 7 working days to get my money back. This is a really unacceptable time frame in such an advanced era of technology and living in a city. Banks charge us interest on a daily basis for late payment but why is it okay for them to delay the costumers money when they mess up due to their faulty machines. The staffs were of no help and were very mechanical. As a loyal customer for ten years I am more than dissapointed with the service provided.

I've come here to complain about Maybank's customer service and their IVR system. I have tried contacting them via the online customer service page, but, every time I press Submit, I'm taken to a blank page. We've never had a response to our messages so I'm pretty sure they are not getting through. Ringing them is very frustrating as they have a hard time understanding Australian English and I'm having an equally hard time understanding Malaysian English.

The problem we are having is with calling Kawanku Phone Banking from overseas. Here is the message I'm trying to convey to them:

"This email is for your technical department:

Calling from overseas, we are still experiencing no end of problems trying to get a TAC via Kawanku Phone Banking. The problem is that, most of the time, the IVR system does not respond to the digits dialled. We keep getting the message "I'm sorry, I did not get any response".

Then, after trying a number of times and wasting money in call costs, all of a sudden it will work as expected. I have tried a number of different phones and different DTMF methods (RFC2833, INFO, AVT, AUTO) to find one that works reliably, but to no avail.

Would you please ask your engineers to have a look at which DTMF methods the IVR responds to and maybe make a wider selection available so that the IVR will respond to more phones. The most common is RFC2833 so they should make sure it works with that. A lot of people call via VoIP these days, especially from overseas, to save money. It would be nice if the IVR worked reliably with a number of codecs, the most common ones being G711a, G711u and G729.

Although the system may work well from within Malaysia, please ask them to also consider their overseas customers.

Thank you for your help."

i was call maybank customer service to reg my mobile number to get tac. so i call 03 778443696 (15/5/2009 11.22 pm) and the person who ans is shal, nina and ram three of thm keep on transfer my line among thm and at the endd they cancel my call without giv me a good ans. i was waiting for 15 min. its show the service out and make me tens up. plz try to improve. and teach ur staff how to handle.