I was given Maytag Appliance Services' number(by Thermador) to contact to service my Thermador extractor. They said it was $137.95 for the service call which would be applied to the repair job.

The repair man said he would have to return because it was a two man job and they would have to order parts.
Five weeks later having not heard from Maytag I called and was told they would check on parts and call me back within twenty-four hours.

Two weeks later having still not heard from Maytag I call and am told one part is in and they will check on the other part and call back.

One week later having again not heard from Maytag I call and am told by a supervisor, much to my astonishment, that Maytag no longer service Thermador and no parts were ever ordered! However, I am told someone will call me with a solution.

The next day Maytag due actually call me and leave a message (which I still have) on the answering machine stating that they will credit the charge back to my credit card. Three weeks later I call Maytag and ask them why the charge still has not been credited back to my card.

Maytag tell me that they are unable to credit the charge back to my credit card and that they must send my refund in the form of a check! Furthermore since they mail their refund checks out on a Friday and it being Saturday and furthermore I should allow seven to ten days for the check to reach me!

Now I did do the math and I did realize that this would put me just beyond the ninety days that the credit card company gives you to dispute the charge but inspite of the "run around" Maytag had already given me, the operator sounded soo sincere and I still could not believe that a company as large and as I thought at the time, reputable, would stoop to such unethical practices as to continually lie to a customer in order to string them along past the ninety days so as to not have to return money charged for a service they chose not to perform.