11/22/10
APPLIANCE SMART
I HAVE ALWAYS WANTED A MAYTAG WASHER AND HAD HEARD WHAT A GREAT PRODUCT THEY WERE FROM THE COMMERICALS ON TV. THE MAYTAG BRAND NAME HAS ALWAYS BEEN AROUND SINCE I WAS OLD ENOUGH TO REMEMBER AND WAS ALWAYS THE BEST YOU COULD EVER OWN.
ON OCTOBER 23, 2010 I BOUGHT A MAYTAG WASHER AND DRYER FROM APPLIANCE SMART AT 2620 SAWMILL PALCE BLVD. COLUMBUS, OHIO43235, 614-336-2722. THE WASHER AND DRYER WAS DELIVERED ON OCTOBER 26, 2010, WHICH I HAD TO TAKE OFF WORK FOR THE DELIVERY. THE WASHER WAS BOUGHT RIGHT OUT OF THE BOX. SINCE THE DELIVERY, I HAVE HAD MY WASHER LEAK FROM THE VERY FIRST TIME I USED IT. IT LEAKS INTO A BIG POND ON MY LAUNDRY ROOM FLOOR. THIS HAS BEEN A NIGHTMARE. IT DOESN’T MATTER IF IT’S A SMALL OR LARGE LOAD. I HAVE CALLED APPLIANCE SMART SEVERAL TIMES AND SPOKE WITH THE SALES MANAGER THAT I BOUGHT THE WASHER FROM AND HE HAS REPEATEDLY REFER ME TO MAYTAG AND ALSO HIS STORE MANAGER. WHEN I CALL MAYTAG (SUPERVISOR-RICHARD ROBERTS-CUSTOMER SERVICE-EMPLOYEE # 5301 )-1-800-344-1274- THEY (MAYTAG) REFERS ME BACK TO APPLAINCE SMART AND THIS HAS BEEN GOING ON FOR SEVERAL WEEKS SINCE I PURCHASED THE APPLIANCES. NO ONE WANTS TO TAKE RESPONSIBILITY FOR SELLING ME A DEFECTIVE APPLIANCE.
I HAVE HAD REPAIR OUT 2 TIMES IN ONE WEEK. THEN AGAIN A 3RD TIME WHICH THEY SAID THEY HAD TO ORDER A PART. I HAD TO TAKE OFF FROM WORK TO HAVE A REPAIRMAN COME FOR THE 4TH TIME TO (SO-CALL ) REPAIR THE WASHER. SO FAR.. THE WASHER HAS NOT LEAKED. BUT THE PROBLEM IS I DO NOT WANT THIS WASHER OR ANY PRODUCT FROM EITHER APPLIANCE SMART OR MAYTAG. THEIR REPUTATION HAS GONE DOWN THE DRAIN AND I DON’T TRUST THEM OR THEIR PRODUCTS. I HAD TOLD BOTH APPIANCE SMART AND MAYTAG THAT I WANTED MY MONEY BACK AND THAT THEY COULD COME GET THEIR APPLIANCE.
I HAVE MISSED WORK AND CLASSES THAT I TAKE ON SATURDAY MORNINGS. NO ONE HAS MENTIONED WHAT THEY COULD DO FOR ME SINCE I HAVE LOST MONEY AND TIME ON THIS . I HAVE HAD THIS APPLIANCE LESS THAN A MONTH AND REPAIR HAS BEEN OUT HERE 4 TIMES.
NO ONE SHOULD HAVE TO GO THROUGH WHAT I DID. I WILL NEVER BUY ANOTHER PRODUCT FROM APPLIANCE SMART OR A MAYTAG BRAND EVER!!
TIME FRAME:
10/27/10-CALLED SALESMAN-APPLIANCE SMART-MATT PENFOUND AND COMPLAINED ABOUT WASHER LEAKING. TOLD ME TO CALL CAPITAL CITY APP. REPAIR.
11/1/10-REPAIRMAN COMES OUT FROM CAPITAL CITY APP. REPAIR-REPAIRMAN SAYS HE GETS A LOT OF COMPLAINTS ABOUT THESE TYPE OF WASHERS AND THAT THEY ALL LEAK. REPAIRMAN LEAVES -WASHER STILL LEAKS.
11/6/10-REPAIRMAN FROM CAPITAL CITY APP. REPAIR COMES OUT RAN CYCLE WITH CLOTHES-WASHER STILL LEAKS.
11/8/10-TALK TO SALESMAN AT APPLAINCE SMART SAID HE WOULD TALK TO HIS STORE MANAGER AND GET BACK WITH ME. SALESMAN CALLED AND SAID THEY NEEDED TO SEND REPAIR OUT AGAIN
11/15/10-STORE MANAGER CALLED (DON) HE SAID ALL THEY COULD DO IS SEND ANOTHER REPAIR PERSON OUT. I TOLD HIM TO COME AND GET THE WASHER AND THAT I WANTED MY MONEY BACK HE JUST TALKED OVER ME. I TRIED TO EXPLAIN THAT THE WASHER HAS BEEN LEAKING FROM DAY ONE BUT HE WOULD NOT LISTEN TO MY EXPLANATION. I TOLD THE STORE MANAGER, WHAT ABOUT YOUR 100% MONEY BACK GUARANTEED ON THEIR WEBSITE?? HE DIDN’T SAY A WORD…….
11/22/10-TOOK OFF WORK TO MEET REPAIRMAN. WAITING FOR APPLIANCE SMART TO CALL ME.

LINDA PARRISH
5568 MARITA LANE
COLUMBUS, OHIO 43235