Three years ago we replaced all large appliances in our home. As added protection, we bought extended warranty from Maytag called Maytag dependability Plus. Last month the heating coil of our dryer (Fisher and Paykel) stopped working (alas no more drying of clothes). We submitted a claim with the company that was promptly forwarded to one of their contractors. the contractor came an confirmed that the heating is not working and ordered the parts. Unfortunately, no spare parts are available for that dryer not is there an ETA on when a part will become available. So, after waiting over 30 days and using our neighbor's dryer twice a week (we are a family of four and even though we stopped washing sheets and towels, we still have our daily clothes to wash), asked the company to replace the dryer itself and it did not seem a part was in sight. The company refused and said they will not/cannot do anything about it until after 60 days. Now how long can a family with your kids go without washing clothes or how long can we continue to use a good neighbor's electricity. We asked the company to pick up the tab for using a laundromat.. they refused that as well.

I spoke to several people within Maytag dependability plus (customer rep, team lead and finally their customer relations supervisor) and other than giving me a run around and putting me on hold for several hours, I got no help nor support for our broken dryer. All we were told is you need to wait 60 days for a part to become available and if it still does not happen, then we can look into alternate solutions. So urge all consumers out there to not buy Fisher and Paykel appliances (as it seems they do not produce sufficient parts) nor buy Maytag Dependibility Plus for your critical appliance warrantee as their service and response is horrible.

In 2005 I purchase a Maytag front-loader washer and dryer. I recently had to contact Maytag because my washer starting smelling of burnt rubber and smoking. After much confusion of their end they finally located me and my appliances and sent a repairman out. It turns out the model I purchased has since been discontinued my Maytag due to the fact it moves too much. This will explain why I need a new drum, pump, etc..for a total of $850.00 in repairs so far. Needless to say I have been without my washer for two weeks now and will have to wait a minimum of one more week as a part is backordered. According to Maytag Dependability Plus this is the process. As long as the parts are still being made you must wait...go to the laundromat...and be inconvenienced by all of this. I inquired to them that another $350 in repairs and they will have put out as much as I paid for the washer. They said that was fine. They will continue to repair it for the next three years while under warranty. I am not happy as I feel this model was discontinued because of problems and now it has become my problem. After 3 years I will have to pay for the repairs. I have also contacted Maytag themselves and they will do nothing. I will never purchase another Maytag appliance and definetly not get the extended coverage.

I purchased my Maytag dishwasher a couple of years ago. The first time I had a repairman out for service, I purchased an extended warranty from him. All that I received was a credit card receipt and a Certificate Number to show that I had coverage. I never received any contract in the mail and was told to set up service, I could schedule online - which I have been doing. I recently made an appointment online for a technician to come out, and when he did, he confirmed what I explained what was the problem, and then told me that I must pay him $65 for the service call. He said that I had no coverage and after an hour and a half on the phone with Maytag Dependability Plus customer service - I ended up paying him more than I paid for the extended warranty. They suddenly changed the rules and stated that I must call them first and get a claim number and let them schedule the service call or they would not pay. They also informed me that they do not cover all parts and service under their warranty and that they would not order my part. You see, my middle rack broke, and the technician said that in order to fix it, he would have to order a completely new rack - which Maytag claims they will not cover. He informed me that it would involve more than just sliding out the old rack and replacing with the new. After speaking with a supervisor for some time, she finally agreed to order the part and ship it to me, but said that they would not send a technician out to replace the rack and that I would have to do it myself.

How can they not send you any documentation and then change the rules as they go along. Seems to me after seeing all of the complaints against them, that someone would see this and start a class action lawsuit against Maytag for deceptive practices. I can't believe this because I have always heard that Maytag has the best appliances and the best service. What a rip off.

This is the second time I've used my extended warrenty on my 2 &1/2 year old dishwasher maytag model MDB9600AWB. The first time I called Maytag Dependability Plus they said I should here from the repair Co. in 3 business days. Not hearing anything I called them again. I found out they sent the order to to a Company that had closed due to the death of the owner ( a very long distance call). They contacted another repair companey but again I had to wait 3 days before I heard from them.

This time I called & was told I would hear from the repair Co. in 3 days. Not hearing I called the repair Co. who had not recieved the order. Called M.D.P. again they had the wrong puchase $112 not the $650 I paid. I had to fax the sales contract before the would act. They recieved the fax & I was told it would take another 2-3 days to process. Here I sit with a broken 2 year old appliance awaiting repair.

Called in Juli about a broken dishwasher, had to wait 3 weeks for service. Technisian came 3 hours late, I lost 7 hours of work. He said the damage was not covered and wanted me to buy parts. I refused. he called company and suddenly it was covered. He did not have parts and rescheduled for 2 weeks later. The day of no one showed up, another loss of work 4 hours. I called the service company and the said he was sick they said the called the house and they did not. I'd like to cancel the service, it's useless!!!