Refrigerator is one and half year, cost over $1000.00. Called extended warranty Maytage Dependability Plus. Refrigerator stopped cooling 2nd time in 3 months. Sent repair man out who falsified information concerning part needed. Called that person and Maytag Depend Plus for next two weeks. Repair person ignored calls. Maytag personnel kept putting us off, and each person we spoke (at least 10) told us something different. When we finally demanded a new repair service, was told we had another week just for appt. We waited three weeks with no refrigerator, living out of ice chest. Maytag personnel and supervisor could not have cared less. It is my mother's refrigerator. She is 82 years old. Customer service was cold, rude, unprofessional, and extremely non-caring.

I have had tremendous difficulty with getting service under my extended coverage policy from Maytag Dependabilty Plus. After four weeks without a washer waiting for service, I was finally told by them that my warranty is being canceled, because the repair cost is too high! I am one and one half years into a three year policy, and the machine is only two and one half years old!

The customer service people are trained in sidestepping the issue, delaying progress, and work from scripts. When I ask to speak to a supervisor, they say they will e-mail one to call me back within 24 hours. The supervisor has no more knowledge than any other customer service rep. Every call in requires the same routine, even after opening up a claim #, and giving it to them! I need to repeat my information, including the washer's serial #, model #, place and date of purchase... absolutely absurd.

My Maytag Lemon has been replaced by a new Kenmore, as I have already spent $300 in laundromats over the last 4 weeks doing Laundry for a family of 6.

My recommendation to anyone is NEVER purchase a Maytag Dependability Plus Extended Service Plan, and as far as the actual appliances... my experience using the warranty should speak volumes about the product itself.

Over a year ago, my partner and I purchased a new compact washer and dryer set from Whirlpool on the recommendation of our local dealer. Though there are a few quirky features (to the washer in particular), we were generally pleased with our purchase. For an additional $99.00 we invested in a “Maytag Dependability Plus” Certificate which boasts that it is “. . . a valuable tool in helping you avoid unexpected repair expenses . . .” It is valid for 5 years from the date of purchase.

A little over a year passed since the date of purchase and the problems started. The washer was not spinning during its cycle, leaving the clothes soaking wet and soapy. The door would not open after the cycle was “done”, holding our clothes hostage until they began to mildew. It was time to use our “Maytag Dependability Plus”.

Upon my first call to Maytag, I discovered that we were mistakenly documented as having (2) dryers instead of (1) washer and (1) dryer. Even though the model #s and serial #s corresponded to (1) washer and (1) dryer, we were subjected to a 3 week wait before the wording on the certificate was changed so that service could be scheduled. Four weeks after my initial call, a technician came out to examine the machine. He poked around a bit and determined that some parts needed to be ordered to fix the problem. One week passed, the parts arrived, and I scheduled the next service visit. The technician returned and decided that these parts were not the ones in question and that a new set of parts needed to be ordered to fix the problem. We patiently waited ten more days for the new parts to arrive. I scheduled the third visit. The technician returned and again determined that he did not have sufficient parts - he placed a third order for parts. Throughout this process, we did not see any advances toward the function or “dependability” of our washer.

I put in several calls to Maytag during this odyssey outlining the problems with the service. I got the run around each time and was told that I did not qualify for a replacement washer. The certificate states that after (4) visits to repair the same part, they will replace the unit with a new one (the Lemon Law). That’s where they have you - the technician has ordered one part after another, never the same part twice. Under this policy, we will surely endure the next five years without a washer before the same part is ordered four times.

Two months without laundry and at least three days taken away from work far outweighs the $99.00 spent on our “Maytag Dependability Plus” coverage. Had we foreseen the money and time lost to horrible service, we certainly would have spent the extra money up front to procure much nicer, more dependable, Bosch or LG units and we would have avoided a whole lot of headache.

We have a Jenn Air range stove and the grill portion was not working properly. We had purchased the Dependability Plus Warranty. We called and they suggested cleaning out these small holes which were clogged. We tried to do this and it didn't work. They told us to have someone come out and this would be covered. We had someone come out and they fixed it for $117.91 and said it wasn't covered. He was there less than 5 minutes. I then called Maytag Dependability Plus and they said that it wasn't covered and were making excuses saying it was our "abuse and neglect."

Do not purchase this warranty. It is not worth the paper it is written on, and the personnel will tell you parts and service are covered until you actually make a claim.

Maytag Washer and Dryer purchased at Pacific Sales in Carlsbad California. I paid good money for my washer and dryer along with the extended Warranty. No one waited 3 Months for my money.

- I called in april 2006 to have both washer and dryer repaired a tech came out and I had to call the next day to say they both didn't work. They rescheduled for 2 weeks as the soonest it could be repaired.

- Since that time - appointments have been canceled without a call to me many, many, many times.

- Always schedule for 2 weeks more.

- It never mattered if I spoke to a supervisor or not they always told me there was nothing they could do.

- Information in everyones data base is different from the factory services dept extended warranty all brands services etc.

- A supervisor will say it was rescheduled because of a part and I am told it is because the tech is sick.

- What I have learned that is a big problem everytime a tech cancels, the part is sent to someone else across the country hopefully by the time the new date they have rescheduled you they can get more parts and if they can't guess what they push it out 2 weeks more..

- I am angry, that I have been treated with so much disrespect. Lied to repeatedly, with no consideration that this has gone on for 3 months plus. I have had to cancel doctors appointments, and not attend a funeral believe it or not. As it was going to be pushed back 3 plus weeks if I did not take it.

- I have had to have people assist me in clearing out my laundry room so they could do the repair as I am disabled.

- If you have had any success in getting maytag to repair your washer or dryer, or you got the number of the president of maytag or maytag dependability plus, please email me at [email protected]

- Has anyone been bought out this was offered to me today. To give me approximately &#190 of what my purchase price was, I would not get the check for 2-3 weeks, and then I would need to buy a washer and dryer and have delivered that would probably take 2 more weeks

Another month with no washer and dryer.

Please if you are considering maytag think twice and above all do not get the extended warranty... They do not honor what you pay for.