Maytag Dishwasher
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Category: Home & Garden
Contact Information
Michigan, United States
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Maytag Dishwasher Reviews
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June 5, 2007
Replacement parts broke my dishwasher
My dishwasher is part of the Maytag recall. I've seen a lot of posts on various sites that express frustration with this recall. I received the replacement parts for my dishwasher and had a local repairman install them. When he tested the dishwasher it tripped the breaker in my house. After some research he discovered that the replacement part that was sent to me was wired wrong and had destroyed a sensor in my dishwasher! The "fix" was worse than the original problem, because now I didn't even have the option of using the dishwasher (and he said mine wasn't leaking... which was what the recall was about).
He ordered the replacement part for me. After about 3 weeks I called Maytag and they said the part had just arrived at the warehouse and I should receive it by the following Friday. Five days after that Friday I called and they said the part was on backorder. I asked to speak to a supervisor and she said she was a supervisor and could refer my case to corporate and they would call me back within 72 hours. That was a week ago and still no call. I'm going on 6 (or is it 7?) weeks without the use of my dishwasher because Maytag sent a broken part to me! The worst part is that I'm selling my house and we're supposed to close in a week and the new owners will certainly expect a functioning dishwasher!
You can be sure that I will NOT be buying Maytag appliances for my new house!!!
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March 23, 2007
Maytag’s customer service is awful!
I am now 3 weeks without use of my Maytag dishwasher because it has been recalled for starting house fires. It seems that there is a breach in the rinse agent something or other, and the liquid was leaking onto wires. You know, the whole electrical/liquid thing? Not good.
So, I called the day that I got my recall notice in a Consumer Reports email. I was told on 3/2/07 that my repair parts would arrive within one week. Then I should schedule the repair with a local dealer.
At the end of week two, I called again, and I couldn’t get through to a live person for 5 minutes because I was forced through their automated reporting service again. Of course at the end of this time, I was steaming and further frustrated because this call happens to be on a Saturday, 3/17/07, and Maytag didn’t bother to staff up their dishwasher recall line on the weekend, despite the fact that this dishwasher recall affects 2 million+ customers.
I had sent a couple emails to Maytag over the previous week asking where my parts are, and nobody on email customer service had any idea. So I emailed again expressing my displeasure with this situation and requesting a phone call back. The return call came on Tuesday, 3/20/07, 18 days after being told that my parts would arrive within one week, and I was told that the parts are back-ordered.
On 3/23/07, I called the dishwasher repair line again. Sharon took all my info and said that I wasn’t in their system despite calling and reporting this problem twice. She said there has been no parts back-order, and she expedited shipping of the parts to me.
So, Maytag has been lying to me for 3 weeks and somehow they lost my repair record in their system despite confirming it by mail 2 weeks ago. I am at the 3-week mark, starting week four tomorrow, washing dishes by hand and frustrated as all hell at Maytag. I didn’t make the decision to put shoddy parts in my dishwasher when it was assembled. So, I am waiting as fast as I can, my frustration slowly burning.
Maytag’s customer service is awful, and their repair man is no longer lonely.
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February 28, 2007
Recall and details replacement problems!
The dishwasher was listed on a recall, I called in as I had already had two fire from my Maytag side by side frig, I had to replace a five year old $1200 appliance. The parts were shipped and a serviceman came out on the 20th of Feb. Appt was to be between 8 and 12, he arrived at 2:30, at five he says he has to go out to truck and will be right back in, 15 min. later he came in and said that there was something else wrong and Maytag would have to come and fix it, said earliest would be 27th. I heard nothing from anyone, so the 23rd I called and was told that someone would be here the 27th between 8 and 12. At 1 P.M. on the 27th I called and was told I was the last call and it would be about 4:30. I was furious as I do day care and I had to rearrange my schedule but this put having a repair man in my kitchen as I fed the kids snacks and fixed dinner. This also would be running in to pick up time. At three the man called and asked if I had the part, I knew nothing of a needed part, I was told loose wires, he didn't explain himself just hung up. I called A and E and was told that the part?? had never been ordered and I would have to wait. For an hour I was shuffled back and forth with no answer, today a service rep. called and said to call and schedule after I got the part. I told her this was unacceptable as I had a problem with my leg that I cannot stand and do dishes three times a day for an indefinite period, got no response. I called Whirlpool, now I have the choice of paying someone and seeking legal recourse, or letting this badly run company back in my house.
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October 30, 2006
Does not do a clean
I have had 2 service people come to check this $700.00 CAD dish washer and the 3rd person to come has cancelled twice and when I called Sears to resked this appointement and asked to speak to a manager I was told one would call me back in 40 minutes.That was 2 weeks ago. No one has ever returned my call. This Maytag dishwasher does not do a clean and thorough job and I am getting nowhere with the customer service dept at SEARS.
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October 28, 2006
I will never ever buy another Maytag appliance ever again!
This dishwashers rollers that the racks sit on are very cheap. They break constantly and I have had to replace them several times and have ended up super gluing them. I e-mailed Maytag and their response was basically too bad. The service man that came and worked on the racks told me that there was a problem with them, but even the ones that he replaced them with broke. I will never ever buy another Maytag appliance ever again!!!
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