We purchased a MayTag Epic Z front loader washing machine in October, 2008, from Gray's Appliance in Melrose, MA. In November, 2009, the machine broke. On December 23, 2009, Gray's came to service the machine and ordered parts. It needs a counterweight, bellows and pump. Well the parts are still on back order and maybe they will be in the 1st week of February. We had owned a MayTag Neptune before buying this one. We will never buy a MayTag again. MayTag use to be quality product years ago. We also bought the five year protection contract from Expert Protection.