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Jillbo18
February 12, 2011
Do not buy extended warranty
Under no circumstances buy the Maytag Extended Warranty. We live in NJ and the only repair service they have is A&E Factory Repair. They only had one contractor to work on our washer. Maytag customer service has no incentive to fix your appliance. I called for an appointment and they told me it would be nine days before someone could look at our washer and if that date wasn't good, it would be two weeks. The actual customer service people from Mayag were surly, reprimanding in their tone of voice, and a take it or leave it attitude. You know the feeling of rage you have after standing in line for an hour at the Dept of Motor Vehicles and then the agent treats you like dirt? Welcome to Maytag Extended Warranty.
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November 26, 2007
Nightmare to deal with!
Wasted the money on an extended warranty through Maytag on a GE Profile Harmony Washing Machine. Called October 31st to request service. It is now November 26th and I still do not have a working washing machine! Family of 5 and no washing machine. Scheduled 6 service calls through Maytag (GE Techs were sent out)... 4 times they did not show up and 2 times they came and did nothing! Was told by Rusty at Maytag that he would get an authorization # so we could call someone in ourselves. Five days later and still no authorization #. Spoke with Brandon who lied and promised to transfer me to a supervisor (after 12 minutes on hold while at work) but sent me into an automated message machine! On the phone now for 25 minutes waiting for Josie to find a Supervisor... LOL Did you know Maytag does not have Live Supervisors available! So DISGUSTED with how they treat customers. Never bought a warranty before, and never will again!!! BEWARE of Maytag & GE!!! They take your money but do not follow through on your warranty.
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