Well now I do not feel alone with being scammed by A&E. Our saga began when we bought a new Maytag french-door refrigerator in Nov 2004 which was damaged on delivery (day before Thanksgiving) and Maytag or thier parent company Whirlpool sent A&E to service the unit. After three months we finally had a working refrigerator as it should have been. Now we hear a clicking inside and call for service, okay it is out of warranty no problem we are quoted $159 service call to INSPECT & DIAGNOSE the problem. Our technician shows, shirt untucked and smelling like day old cigarrette smoke. I kid you not, before he will enter my house he requested payment of $109. After giving him my credit card he comes into the kitchen, asks me what is the problem so I explain the clicking noise, he then opens the right door looks at the label and enters it in his laptop, NEVER did he look under the unit, pull out and look behind or play with the buttons. Next thing I know he is handing me a $740 estimate for a new compressor, yet the unit is working and running fine while he is there. Total time in my house between 2-3 runs to his van: 8 minutes! So I called A&E to ask for a supervisor and instead of lip service I got NO SIR YOU CAN NO SPEAK TO A CUSTOMER SERVICE MANAGER. Eventually I was transferred to a Escalations Specialist who spent more time muting her headset then listening to me, I could hear her background noise cut out when she was answering someone else. When I pointed that out she became very rude. In closing it was WHAT DO YOU WANT US TO DO FOR YOU? WE ARE NOT GOING TO DO ANYTHING FOR FREE!
So buyers BEWARE of Whirlpool products and then using A&E Factory Service, it is a scam! Just give your $109 to a charity and go buy the unit new!

We bought a new Maytag dishwasher 2 1/2 years ago. Twice we've had the front panel replaced. The last time was less than a year ago. The dishwasher doesn't work AGAIN. Even when it did work, it didn't clean the dishes very well. It was supposed to be from the Quiet Series too... but it is incredibly noisy! Waste of money, waste of time. Piece of crap. Not only that, the dealer was an asshole too. Don't ever buy a Maytag dishwasher.

We bought a Maytag washer and dryer in 2005. First the dryer quit working and now the washer won't spin! I thought this company bragged about how tough their appliances were. What a bunch of hooey! I will never buy this name brand again!

I purchased a Maytag Washer (ModelMAV208DAWW) and Dryer(ModelMDE308DAYW) on 05/04/2006. On 12/27/2009 the washer went out, after looking at the machine it was decided that we needed a new motor. Well here is where the complaint begins, Why after 3yrs, 7mos, and 23 days would I have to put a new motor in a machine? I take care of the machine, keep it clean, clean under, etc.. My husband is also a Laundry Specialist at his job, so as you can see we do take care of our appliances. I was not going to write this letter but after deciding to purchase a NEW machine instead of repairing my 3 yr, 7 mos, and 23 day old machine, I got VERY angry that I was even having to spend more money. My parents have had their Maytag for over 43 years and when my husband and I went to purchase our First Washer/Dryer as Newly Weds, my parents said get a Maytag they last FOREVER!!! Well I guess they just don't make 'em like they used to... I did NOT purchase a Maytag this time around and when my Dryer goes out, I will NOT replace it with Maytag. Money is VERY tight and when you spend money on appliances, you expect them to last more than 3 yrs, 7 mos, and 23 days. I have a VERY BIG mouth and I will tell EVERYONE I know to NOT purchase MAYTAG. Thank you for your time and I hope that you work hard to try to make a BETTER product in the future so that people who work hard for their money do not have to purchase a NEW Washer after 3 yrs, 7 mos, and 23 days.

Kimberly Mooney

my maytag skybox that i have is five years old, and the fan that circulates the air inside of the cooler is almost impossible to reach to replace after the fan quit working, it turns out that you have to remove the shelves that the soda sits on to get cold, ( the shelf is four shelve unit that is molded in one piece, ) the screws are in places that are impossible to remove, and the unit will not cool with out the fan.

note that i am a licenced hvac repairman, that has worked on other coolers before, and this one baffles me