We purchased the Maytag newptune approx eight years agao. Within a month, the mother computer board went. Within the first year the mother board went again. Both times it was serviced promptly but because of these problems, we purchased the Maytag Dependability Plus Extended Service Plan. We have had occassion to use it about three times in the last few years. On the last renewal of the plan (previously bought two one yr plans for approx $76 each), we purchased the three yr plan for approx $300. I called because the machine sounded like a freight train going thru the house. I was told until it stopped working it wasn't broken and would not service it. I waited a couple of weeks and called back and told them clothes were not wringing out. The tech came and said the machine could not be fixed. The drum was almost totally disconnected from whatever it is suppose to be connected to and it needed ball bearings. With the Plan, it would cost us $1000 approx to get fixed. I don't get it "why would this cost $1000 with the plan". I consider my $300 stolen by an unreputable company. This washer was a piece of junk from the beginning and so isn't the Maytag Dependability Plus Extended Service Plan.