I had a repair appointment with Sears Home Services today from 1 to 5pm. I missed the technicians call saying that he was on his way. I immediately called the number back and was told that the technician had already gone home for the day!?! I just had a call from him just seconds ago! How could he have already gone home? I took the entire afternoon off work for them to tell me I had to reschedule days later! After talking to 5 different Customer Service Reps. Shante she called herself, told me that was her final offer to help me and if I did not want to schedule for another day that could wait on hold indefinitely!!! Wow! That is incredible customer service! I was told I had to wait for the repairman for 4 hours not keep the phone attached to my head and wait on a call! I will never deal with Sears again.

First and foremost I have to say that I have never had a worse experience with a company that I was paying to do a repair. I found the customer service rep & Manager in the call center HORRIBLE as well as the Field tech was very unprofessinal. I set up and appointment for Sat 3/6/2010 from 1-5pm the tech call to advise he was on the way however he needed to confirmed that i could pay for the charge for the visit and the parts. The tech came in and took the front of the washer apart and ran a full load. Why he took the front of the washer apart I'm not sure because my ticket stated that the leak was in the back of the washer. The tech was in my home about 25 mins and informed me that there was no problem with the washer, he closed up the washer and was out of the house within 45 mins. Saturday evening I went to use the washer and within 15 mins of running the washer I had water running from the back of the washer. I called A&E and requested to speak to a supervisor because I didn't want to take out my anger on the CSR. The rep gave me to a supervisor by the name of Robert Galvin I explained the situation to Robert however he went on to tell me that they dont have service visit on Sunday but he would give me an appt for Monday between 8a-12p. I requested a call from Robert manager Aron McDaniel (it's now 9:25pm 3/7/2010 & I've yet to get a call from Aron. 3/7/2010 I received a automatic call to remind me that I had an appointment set up for 3/8/2010 8A-12P. I was so upset I called the horrible call center again and I was treated so bad I finally just asked that the tech be sent today. The same DUM Tech came back again and advise me that he had to charge me another 45 for a part and it would be 48 hrs before the part would arrive. To sum up this horrible treatment I received I paid 174.00 to be treated like shit and my washer is still broke. I'll be following up with Maytag to advise them of the service I received from there Contracter.<br />
DO NOT USE A&E Factory Service if you have appliance repair. request another contracter because these people do not belive in CUSTOMER service!

I too, have a complaint and A&E factory service personnel and deceptive practices. I have a 2 month old front load Maytag washer. All the fancy buttons and cycles. The on/off and the pause/start buttons stopped working. I called one Maytag repair service company and when they found out it was warranty work, they said to call somebody else!!. I then called Maytag and got A&E number for warranty repairs. They came out promptly the first time, determined it was the "motherboard" (or something equivalent) and ordered the part. They said they would be back in 10 days with the part and repair. BUT, if I wanted it repaired quicker, while the repair was covered under the warranty, the expediated shipping was not, so I could pay $28 for the part to be FEDEX'd and they would be back on Saturday. (4 days). Thinking, I will pay that much and have to go to the LaundryMat, I said okay. They gave me a card with an 800 number on it to call when the part arrived. I diligently watched for the package on my porch and on Thursday night the part had arrived. I called the number (all automated) and all was well. They even had an automated system call my cell to confirm they would be back on Saturday. I got a call on Saturday saying the technician was at my house, even though I had requested a 15 minute warning call to run home from work. I made it home in 7 minutes, but no one was at the house. I called the number back and got a different operator and told him no-one was there. He stated, no he would be there in 15 minutes! (okay get your stories straight, people). I waited 30 minutes and called them again. This time he stated that the technician was "still waiting" for me to get home. No, I replied, he is NOT at MY house and confirmed the address for the 3rd time. They insisted he was indeed at my house 4 or 5 more times. Finally, with me standing in the middle of the street, I see the van drive up. Driver stated " the GPS directed me 2 blocks over" and when questioned what the street sign said, he replied that he never looks at the green signs. OMG! Now, I acknowledge that I am definitely unhappy at this point. Then he gets in the house, opens the box that FEDEX had delivered and stated, "Nope, not the right part, where is the other box?" We only received one box. He called the "shop" and was told the other part was on backorder.

I haven't heard from them since. Now I am looking for another company to fix my Maytag washer.

We puchased a Maytag washer from Sears on January 1st 2008. We used it for maybe 3 loads and the knob broke. We called Sears to find out what to do. We were told that we could either bring back the washer or have a repair that would be under the Maytag warranty. What a mistake, we should have returned the washer and would have saved ourselves a lot of aggravation. A&E came on a requested Saturday appointment which their time frame to show up on Saturday is 8-5. The repairman didn't have the part and ordered it and we made the follow up appointment for the next Saturday. The repairman showed up and stated that "I have never changed on of these before" should have been a red flag to me. He intalled the new part that had been delivered to my home and left. The knob broke again he had to come back, no part in hand, and reordered etc etc. They have been here 5 times. The last part that had came had a neighboring city on it for our address so when they reordered the part we made sure that this was corrected. The part never showed and I called customer service. I spoke with a supervisor named Joyce and she acted like she was doing me a favor by re ordering the part and I had some nerve to ask that it be overnighted so that my Saturday appointment could be kept. She actually had the nerve to ask me if I had check the address in the other city to see if it was there after all it is MY washer. i called Maytag and filed a complaint and they stated that they had other repair people that do their warranty work in my area which is not what Sears nor A&E stated to me. Both said that A&E was the only company doing warranty work on behalf of Maytag. I, like the other people on this site, will never have A&E in my home again unless I really feel the need to be treated like dirt by a so called "custormer service" representative. Please beware they do not know what they are doing nor how to handle customers.