we purchased a refridgerator day after thanksgiving 2009. we got the product home plugged it up "followed instrcutions" to allow 3days of ice making before we used the water n ice to clean out the lines n filter to properly flush then came the big moment to get ice, it came out crushed on all settings, a repair man showed up talked BAD about the product and HIGHLY on his pot bellied pig. he then left and for 2months nothing we contacted the store we purchased it from they ordered another one as they were rolling it out the door it rang bells from underneath the thing i had to again lug this second frig up the stairs again as i was unpacking it i noticed it was missing a shelf bracket on the lowe right hand side on the vegetable tray so again i lugged it back to the store and leaving my groceries in coolers on the kitchen floor for which were out all day so my experience with your product is very disheartning so they did give me my money back but i am out of time-money-gas and a frustrated wife on my back for this sorry quality control check point personnel that you hired to put out a great excuse me BAD PRODUCT look at the over all product the bends and folds even suck. please contact Eli @ 843-863-8444 he is the manager we dealt with he has seen exactly what i am saying in this letter to be TRUE. also you can hear the water as it flows thru the lines it burps-gurggles and pisses it sounds loud, i would like for you to contact me and let me know what changes are going to be done and how are you going to gain me back as a satisfied CUSTOMER. i can be reached at 843-532-3340 and i am Mr. J. Bean