approx. 6 weeks ago my Maytag Neptune which is just over 4 yrs old started to make a loud noise and smoke. I called Maytag right away they passed me to the safety dept., they told me that my machine was not under warranty anymore and made an appointment for repair ad said that this one time it would be under consession. A week later a repair man from A & E showed said that the entire gasket, the sensors all need to be replaced and their was water leaking, he said it would be another week before the parts would come in, in the meantime we made another appt again it took a week to get someone back here which was not convient to me, so I missed work again. The repair man shows up worked for a couple of hours said the machine is now in perfect working order. I noticed that he did not put the front panel on correctly and the door was not closng properly, and when I used it the machine was really loud considering it was quiet prior to this. I had called Maytag several times no one called back. The machine started smoking again and I finally got a human they told me that I would have to call A & E Repair well that took another week for them to come out and he said the machine is destroyed and I it will need to be rebuild and would cost an additional $1000. +, I called Maytag all they can say is it is not under warranty - orig. this machine cost $1200. and it just went over the 4 yr mark - this is a Maytag Neptune front loader which is suppose last years - Maytag said they are not responsible for this and when I said don't you think it would be cheaper to replace the machine instead of repairing it and I got if you like you pay 50% for another, I said absolutley not. Another week wqent by the A & E repair man shows up and opens the 10 large boxes sitting here and guess what the Parts are BROKEN..he than had to reorder the parts which took another week and he told me my appt was for today May 21, 2010 8-1, last night I received an automated message saying my appt was moved to 1-5, well it is 6:00pm now, I have called A & E several times and I get you are on the repairmans route you can either wait for him or reschedule - this is not only an inconvieance this is unexceptable and I have already wrote a complaint to Maytag, BBB, and now this. Come Monday Morning I will be calling my attorney if this does not get straightened out.