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Alex B
February 15, 2011
Disappearing payment
I purchased a Tribute and financed 70% of the price. I was making payments through my Bank of America bill paying services. After about 10 payments, I get a letter from Mazda saying I missed a payment. When I called, the rep said that she saw a payment posted to my account and then reversed a few days later. They then asked for me to show them proof that I made the payment. I asked to speak to her supervisor asking why the payment was reversed, he blew me off several time. Luckily, BofA called them, and then the supervisor quickly said no problem, they found the payment. Seems like a scam they use for people who don't keep good records. I bought a new car a few months after this and traded in the Mazda, I will never buy a Mazda product again.
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Rebecca Fuglaar
June 21, 2010
Credit Reporting
Mazda American Credit will screw you over. I contacted them after Hurricane Katrina with a hardship. They stated they would extend my loan my two months to help me out. Great! I made all of my payments for the remainder of the loan and just finished paying it off. Then I get an alert notice from myFico score watch system and they ended my loan with a notification to the credit reporting agencies - paid loan 2 months late and it dropped my score by 65 points. Previous to my last payment all my status notices were paid on time. I contacted them, they were so rude and basically stated it was my fault for pushing the two payments, even though I contacted them ahead of missing any payments and pre-arranged this with them. Never never buy a Mazda or use Mazda American Credit to secure your loan. Their customer service staff is mean, unfriendly and definitely does not reside in the USA because you can barely understand them.
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