Absolutely agree... I tried DL Access for bit torrent and it advertised $1.98 to trial it. Then it only gave me three choices of which £16 odd was the cheapest! Once the transaction was complete I had an email from MBPurchase with what I thought was the details that I needed. The only thing this did was send me to some members area on a site that appears to be nothing to do with DL-Access and is utter crap anyway!. Further to this I called the customer support from the contact us page on DL-Access and they were completely useless saying that they had no record of my email address. I emailed both DL-Access and MB Purchase. MB Purchase appear to have done the same to me as one of the other posters only instead of Limewire (which I had already downloaded through fustration to see if that would work) they have now sent me some step by crap step email to download Frostwire? Which I've done and its not DL-Access and its bloody rubbish! and again signed Anna Smith, Customer Support Specialist...? my arse!
However, I have also had another reply to my email from I'm presuming some customer service support for DL-Access copied and pasted below.

Dear Miss Gladman

Thank you for contacting the customer service team. Our apologies but it seems we are unable to locate an active account for you in our customer database. If you believe that you are a paying member, please provide us with our Order ID number which would have been included in your confirmation email. This email would have been sent to you after completing the signup process.

Please provide us with the name of the site where you have created your ticket. With this information we will be able to assist you further.

Please reply to this ticket with any other questions you may have. Our support team will be happy to assist you.

Sincerely,
Vadim
Customer Support Representative

This is strange for two reasons - 1. the email addy is '[email protected]' and 2. I already copied and pasted the email that I received from my purchase to them AND already told them that it was the DL-Access site. I will however, copy and paste this to them and see if that does anything but I very much doubt it.
As an extra whilst looking for other bitorrent sites I noticed that a few of them seem to have the same '3 step instant access' registration form.
Is this some sort of new scam? I shall be keeping a close eye on my debit card and contacting my bank to ensure no more can be taken by them!