On 12 Feb 2010 I booked 2 caravan sites for weekend of 23 - 27th April 2010. I paid deposit to them. On 27 Feb my husband suffered a heart attack and was admitted to hospital where he underwent a quadruple bypass. He has just been discharged and the doctor has advised him to rest for about 8 weeks - so sleeping on an inflatable mattress was not an option. I phoned Mbizi and spoke to Debbie saying I needed to cancel. She said there would be no problem as long as I had a doctors note. I faxed to her and she forwarded on to Herman (owner). He refunded my deposit minus 20%. On phoning him to discuss why full amount had not been refunded he was extremly rude and aggressive to me - leaving me in tears . He told me that he did not care what me and my family had gone through. We meant nothing to him and I must realise he has a business to run. He said that I was lucky to get anything back at all. This Lodge is very popu lar and I have no doubt the sites would have been snapped up at a moments notice. This incident was totally beyond our control. This resort is lovely and I would like to have rebooked for a later time - but with an owner like that - NO THANKS!