I ordered two pair of MBT sneakers from the MBT Shoe Store web site, a pair for my hisband and a pair for me. The arrived in a week as promised. My husband has been pleased with his shoes but mine have never fit. I have had repeated email communication with the store and they refuse to acknowledge that the shoes should be advertised as running 1/2 size small to US customers. I have since discovered that this particular style (Chappa) runs 1/2 to 1 size small in US womens style & a larger size is recommended in all US stores. I am now stuck with a pair of shoes which do not fit me that I have paid over $100 in US currency for. I am extremely ticked off with this company and their customer service rep "Nora" who can go take a giant leap off a short pier!