I ordered a pair of MBT Shoes (Womens Sport Two Black) for $125.00. On Feb 24, 2010
I have never received the shoes. I have emailed back and forth to this company several times and they contunie to tell me they are investigating
my order. They have told me that the shoes shipped and then stopped mid way and I need to be patient. They also promised 2 weeks ago if they can not locate
my shoes then they will resend the order. I have heard nothing else and am very upset about this. Attached is the conversations I have hasd with the company thats handling or not handling my complaint to date.
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From: Tout, Kathleen R.
Sent: Monday, March 22, 2010 8:26 AM
To: '
[email protected]'
Subject: RE: Problem
Cathrine,
I HAVE NEVER RECEIVED MY $125.00 SHOES! I want my money back asap, or I will get a Lawyer to get my money back. There are no shoes and I have paid for them back in Feb 24th 2010!!!
Respond ASAP, I need to know who to contaxct about this on going issue that you keep promising.
This wasa your last message. Remember
I have moved now to 7380 Capri Way #2
Maineville, Ohio 45039
I need to know about this as I will not loose $125 and you have not sent anything in the past 5 days concerning my shoe order. I have been patient and nothing has happened. You promised to resent my order and thats not happened.
I willlo also contact thwe Better Business Bureau.
Hi again,
sorry for delayed reply.
we need time to inverstigate the matter, please don't worry.
if possible, we will resend your order.
thank u for your understanding.
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From: Tout, Kathleen R.
Sent: Monday, March 15, 2010 8:29 AM
To: 'fa lee'
Subject: RE: Problem
Catherine,
Thank for your reply, I need to know when my order is being sent out and how its being sent. UPS. FEDEX?
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From: fa lee [mailto:
[email protected]]
Sent: Friday, March 12, 2010 9:57 PM
To: Tout, Kathleen R.
Subject: Re: Problem
Hi again,
sorry for delayed reply.
we need time to inverstigate the matter, please don't worry.
if possible, we will resend your order.
thank u for your understanding.
Best regards,
Catherine
2010/3/13 Tout, Kathleen R. <
[email protected]>
Since receiving your email I have sent 2 emails to youlikeshoes.com to ask how this was shipped as they never sent an infomation on how the shoes were shipped. I have no idea how they were sent out but I am really getting concerned and need this resovled.
I will get an Attorney to follow up if I hear nothing back or if I do not receive these shoes which were paid for on Feb 24th 2010.
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From: fa lee [mailto:
[email protected]]
Sent: Wednesday, March 10, 2010 8:26 PM
To: Tout, Kathleen R.
Subject: Re: Problem
Dear friend,
Thank u for your order on our website.
well, I just check for you and find that we have sent your order, but it was stopped during the transport.for some reasons, we will investigate and solve the problem for you as soon as possible.thank u for your understanding.
Best regards,
Catherine
2010/3/11 Tout, Kathleen R. <
[email protected]>
I order a pair of MBT Womens Sport Two Black Shoes on Feb 24th 2010 for $125.00 thorugh paypal
With Free shipping and to date I have not received the shoes.
What should I do?
Thanks
[email protected]
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