I bought a laptop Sony in 2009 with mcafee installed in it. i paid subscription for one year which expired now in November 2010. A month ago my computer stop working ang the tech guys found Trojan virus inside my laptop and the Mcafee anti-virus don't even detect it, that why I didn't want any renewal of that software i just find out that I was charged £54.99 for a subscription which I never wanted. I had invoice from Mcafee wich said that I had 6o days period for full refund. The telephone number for contact was: 09116991008 with charge 1.50 per minute. I did call this number and I spoke with the most idiotic guy in the world. my name is formed from four letters and I need to spell them for him 5-6 times to be understood, when i start complaining about his negligence and the price I am paying for the phone call he respond to me in quite rude way. He said: I work from eight till eight so I need your money, if you need help you need to pay me £1.50 a minute, I need to service my car regularly so I need the money to pay for it. I was furiuos, and he said to me that he needs to call to someone in South India and he will ask for my money, but he said that he must call them now and wait until they respond. I said that i will hung up and he said to me that I will never gonna get my money back if i hung up, so I waited for long time and then he said that nobody is answering the phone from India. He kept me on the phone for 14 mins and that will cost me around £20 for nothing. At the end he said that there is no guarantee that I will get my money back ang he was laughing. I couldn't believe that this is a helpline, that is so outragious!!!