After having what I now call my “McAffe Experience” I told their customer service that I would never pass on an opportunity to warn others about McAffee’s service and questionable business practices.

Last Summer I purchased McAffee Antivirus software. After downloading it would not run. I contacted their tech support and of course had to talk to someone who could barely speak English named Roger….RIGHT! He spent over an hour having me change a bunch of settings. The software still would not start up. So Roger transferred me to another tech idiot and continued making changes in numerous areas on the PC. I told him this is not normal to have to change all this stuff and he says No Problem…No Problem. We will fix it.

And you know what..he did. As soon as he had me restart the PC it crashed. Since I was so pissed and it was late I told him I would call back the next morning. The tech I talked to then says well it is obviously something wrong with my PC and not our software. I responded by telling him I agreed and McAfee Techs were the cause of the something that was wrong with my PC.

They then had the gall to try to charge me almost 100 bucks to fix the problems they caused. That was the proverbial straw and I told them what they could do with their product and it was understandable in any language. I told them to refund my card, and to take my name off of their contact lists. I took my PC to a friend who works in the MIS field and he had it fixed in a couple of hours and told me he was surprised it did not crash sooner after all the changes they made.

McAfee NEVER refunded my card, and I keep getting emails and snail mail etc. even though I have responded to every email telling them to remove me from their lists.

I received a letter from them dated June 01, telling me that my card had expired and wanted me to update it. The subscription I never got to use did not expire until July so it is obvious they tried to charge my card in May, two months before the renewal was due. They do this so they can use your money for a couple of months even if you do not renew. I consider that an unethical business practice but honestly have learned to expect nothing less from this bunch.

Luckily my card expired in May so that screwed up their scheme. I called the number they put on the letter and was not a nice person. Of course I was told I would be removed from their lists, I will believe it when I don’t see it.

I have decided to file a complaint with my States Attorney General consumer affairs branch and encourage those having similar problems do so for their State.

Again beware of dealing with this company