my wife and the kids went to mcdonald restaurant to order food, first issues was they wait over half hours for their order at place mcdonald queen and 410 brampton and when my wife complain about other orders finish before hers manager get involved and she finish our order and when my family back to their vehicule my wife notice there no juice for kids so she went back and ask front desk girl and thats where problem start instead helping her she was laughing at her and after my wife get back she was so absset and crying so i went back my self and talk to the manager and she pologised to me on behalf employee but i be honest her to say that manager wasnt on right position to run that place and for mcdonald i say you lost one of your loyale customer and i add hire people knows how to deal with customer specially on your front desk

what the hell ur employes are... we were four friends went there for a birthday party and asked her for 4 double cheese veg burger and 4 ice tea and 2 fries and after we decided not to take all 4 ice tea and will have 2 ice tea and 2 hot coffee and by the time collecting our order we came to know that she just took order for 1 ice tea and 1 fries and we compromised...but look what the hell they did they gave us beef burgers instead of cheese burgers... all 4 of us belong to religion which is pure vegeterain and supposed to through out of the religion if commit anything wrong.. when we ased them about that they gave us another burger but due to our mistake we ate the beef burger which is totally againt our religion policy...we are in deep depression right now and need this matter to be clearified as soon as possible if we didnt got any specific answer from you means we have to call the higher athorities.. we are not able to concenterate on studies :( what should we do and where should we go.. we are not even telling this to our parents..so annoying... we all are felling like hell asking our god to forgive us... but this is not a joke u ruined our lives and you better answer this

So when ever i got to McDonald i order a double hamburger, only ketchup. Then, when i get it i always check it and always find a mistake. So remember i ordered a double hamburger only ketchup, well i got a double hamburger with EVERYTHING on it, i asked for only ketchup on it!!! Then one day i found out why they always do this, i'll tell you what I heard them say:
I walk in and wait in line, then i order, (another pert to the complaint) i have to wait 10-15 minutes for my food, i sit down at my table, i check my hamburger, and there it is with EVERYTHING on it, I wrap it back up and take it to the cashier and tell them "you guys made a mistake on my food, i asked for a double hamburger only ketchup."
he says "oh i'm so sorry, will fix it and have it out in a second."
5 minutes later "here you go sir" i take the food back to my table and check it again, it looked exactly the same as before. i repeat all this again about 5 times and then the 5 time the casher went back to the cooks and this is what I heard, "this customer asked for a double hamburger only ketchup" the cook says this " whats a double hamburger with only ketchup?" WTF I think, so i yell back to them "its a hamburger with 2 hamburger patties with ketchup on top of them with hamburger buns on the top and bottom of it!!!"
WTF is McDonald's teaching it's workers?!?!?!?!?!

Subject: Complaint
Restaurant: McDonald
Location: Egypt
Branch: Talaat Harb, Cairo, Egypt
Date: July 29, 2010-07-29
Time: 20:45


Dear sir,
This complain for a bad attitude from both of the cashier and branch Manager (Mr. Zain ibrahim) both were without a name tag
My name is Amr I work as a Quality consultant in ministry of trade and Industry in Egypt
First of all I would like to say I like McDonald very much since it was open in Egypt since 1994 and I am sorry because of my complaint

While I was walking with 3 of my friends we entered into McDonald, they sat inside and I went to ask the cashier to have 4 ice cream "Sunday" I paid the money ..22 Egyptian pound (almost 4 $) I found the cashier was giving me tissues and spoon without a tray
I told him please could you put the tissue and spoons on a tray, , he told me no you can take it away
I surprised what is that, I told him my friends were sitting there, then the cashier asked the restaurant manager he was without a name tag .. I asked him about his name he said my name is ( Mr. Zain Ibrahim) he refused also and said you can take it away with a very bad attitude he and the cashier
I surprised once again and told him I am every day come to McDonald and I have never seen this before
He (the manager) told me I am the branch manager and I am telling you that its not possible then I thanked him and asked for my money
After that I called mcdonald 19991 to complain
And I talked to a supervisor in the call center his name is (Mr. Ahmed Shawky) and I told him everything then he replied we will feed you back after 24 hours
Then :
I received a call from another one, he said that the branch manager said I told him so because there was no place !!!
Me and my friends were sitting inside so he was a liar
So no action have been taken which is Customer Dissatisfaction
This is the story
Sorry for writing too long

Your feed back is highly needed

Thanks and Regards

Amr Haroun
Quality Consultant
Ministry of Trade and Industry
[email protected]
002011137213

First my Wife, Son, and Me pulled up to the speaker and my wife began to order for my son. She said I need a 4 piece Nugget and a small spriet. She then began to say her order and The man with Glasses working the window young guy said the total before she could speak and pull to first window. She said sorry i am not done. I need a number 10 she said. And before i made my order he again said the total pull to window. No thats not it she said. I ordered a number 3 and he the made two totals and thats not how we wanted it. When we got to window my wife said that is all 1 order. He changed it. When we got our food, we got all of it but my sons small spriet. My wife said i need it and the african american lady working window said with a smart attitude you didnt order one. We complained and she told us to come in and speak to manager. We got a small frie unstead of small spriet. When speaking to the manager she was an older blond lady, She was on the phone in the lobby area. She was laughing and have a good confesation with someone on the phone when the Black lady interupted her so my wife could tell her what happen. She said let me call you back to the person on phone and turn to my wife and said what?! She told our story to her and she looked at her and said AND! Thats it? With a horrible attitude. She told the lady to get us our drink. They then took the food from us and ripped the bag in the process of taking the small frie out and gave us our drink and never once said sorry. This is why so many of our resturants in Knoxville are so crappy. If they dont like there job then quit cause with the economy the way it is lots would love there job.