Today at 2:15 pm we went to Greencastle McDonald's. Seven people were behind the counter, one girl on her pink cell phone. Five cars were in line outside, so we had gone inside. Two active customers waiting for orders, and 3 of us in line. Asked for fresh fries, since the fries were being scraped from the runners where the bags of fries are stored for pick up. Had to wait 2 minutes. Karrie was our counter person, and very polite and apologetic. After I paid and was waiting, I heard someone order 2 apple pies, and thought, Oh, that sounds good, so I added 2 to my order. Karrie called out for 2 apple pies. "Susie" was facing the fries and hollered, "I already got them for you" very loudly and in a demeaning voice. Karrie looked at her, at which point Susie said, "Oh, unless you have 2 more. Well, we only have one." Karrie asked the back how long till pies were done. The answer was 12 minutes. Susie said, "You have to substitute cookies for the one pie." I told Karrie that wouldn't work, I am allergic to chocolate. I asked if I could buy one for 50 cents. By this time, Susie was over to Karrie's register, and said, no I would have to buy one for (I forget a dollar each or nearly a dollar) or get my money back. I said I’ll take my money. She handed it to me from the register and said, "there you go, sweetheart” I said, "Don't call me sweetheart, I am your customer." No apology. I walked away. I got to the door and turned back for some ketchup for my daughter, and Susie was talking about me and my attitude. At this point, I got Susie's name from Karrie. Susie is the asst manager or manager there; I do remember that on her name tag.
For having SEVEN people in front of the counter, they had no fries or apple pies ready. Very poor service.