I am going in that restaurant often because my child can play in indoor playground area. So I spent a lot of time and money in that restaurant and I always encounter with poor service. You always have to repeat minimum at twice what you want and finally get wrong order. That is very common. Customer service representative never say" sorry "or "can you repeat your order" if is problem to understand the order, than say "what"?"what"?.Manager of department service me and my child with pink water and saying me that is inside is Fruitopia and she assume that we suppose to drink that. Playground area is cleaned when is really time that have to be. So I always clean by myself table and sometimes we have to walk carefully to don't stick for food on the floor. Washroom many times was dirty that you have wish never go inside.

Management Office
McDonald’s
7702 McKnight Road
Pittsburgh, PA 15237
(412) 564-1138

June 15, 2008

Dear Sir or Madam:

This evening at 7:42 p.m., I made the grave mistake of I walking into the McDonald’s restaurant located at 7702 McKnight Road. I have my receipt in front of me: I was Order #219 at store #7445. I live nearby and I occasionally enjoy the convenience of simply walking down the hill and buying burgers to go.

In my past experience, this is not a very-well-run McDonald’s. It would be fair to say, perhaps, that in terms of quality of service, this restaurant challenges the general theory of standard deviation and plays Quasimodo to the bell curve. But hey, it’s cheap, right? And everyone knows what people who work at McDonald’s are like, after all.

I dealt with this insidious quick-service stereotype for years as a Subway employee. I know what it’s like, day after day and year after year, to be treated as if you were less than nothing by many of the customers who come to a food-service counter. I’ve also felt something of the quiet dignity that lives and breathes in the quick-service industry, however. At the end of each day, you know that you have prepared and offered a large number of people a meal, and that’s a lot more honorable than many other jobs in the world today. You look down at your hands and smile before you go home, because those hands fed hungry people safe food at a fair price.

Tonight, more than anything else, it was a lack of understanding of that quiet dignity on the part of the employees at McDonald’s that led to their providing such poor service. At all levels, from the server, who treated me as if I was a waste of skin and not a customer, on the young man making the sandwich, as if preparing my order was a needless expenditure of effort rather than the reason he is employed, to the young man on break who loudly laughed at his fellow employees’ lack of competence and treated their poor service skills as if it was some huge joke, to the manager, Trish, who, when I called to complain, told me that I must have the wrong McDonald’s, even after I told her I had the receipt in front of me.

It’s sad, more than anything else, that this group of people, some older, some young, have not been taught and shown how to hold their heads up and find the measure of pride in their jobs that is there. That’s a management failure, more than anything else, and it’s a real waste, in so many ways. Tonight, my poor experience could have been something very different: a moment to be proud about a job well done on the part of the employees, a pleasant visit on my part, a sales and service opportunity seized and acted on.

Instead, I’m writing this e-mail tonight to tell you that the people who were working at this restaurant tonight know little about professional courtesy and care even less about common courtesy. The restaurant was empty and quiet when I went in. It wasn’t a bad time and it wasn’t a bad day...it was just a bad job all around.

Copies of this e-mail will be distributed to the McKnight Journal, the Pittsburgh Post-Gazette North Edition, and the Pittsburgh Tribune-Review. I am also forwarding it to the McDonald’s regional and national offices, the Pittsburgh and Ross Township listservs I subscribe to, and everyone in my Pittsburgh address book. I’ll be posting it on my condominium community’s web page, my blog, and my North Hills community service page.

If you make inquiries about the quality of service this local McDonald’s restaurant provides in general, you will likely come to conclude, as I have, that I’m doing you a favor.

And finally, If you would like more detailed information about the exact particulars of my visit, please don’t hesitate to contact me at any of the contact numbers and addresses provided below.

Sincerely,

Jim Karatassos

Again, I went to McDonald's. I ordered a Big and Tasty meal, with a coke with no ice. My drink had ice in it, and I immediately returned it. I watched her originally get my drink at the window fountain. When I returned it, she walked to the lobby fountain to get my drink. After we drove off, I found cheese melted to my damned sandwich, to the meat on one side and the tomato and lettuce on the other. That was a delight to scrape off.

If I had wanted cheese, I would have had to of paid .30 for it. I guess if I don't want it, they throw it in for free if it means making me miserable. I specifically said no ice, and no cheese when I ordered, because they try to sell you cheese every damned time. As if it was the greatest thing ever and you would be making a horrible mistake if you forgot to take advantage of your opportunity to have the rat droppings they call cheese.

Why the hell does that nasty piece of rubberized, coagulated, yellowish thing they call cheese cost .30? It's free on a fish fillet, where it has no business. And the Big Mac. And, the price difference between a hamburger and a cheeseburger is NOT .30! It's .10 or .20. Why can't they get it together? Their cheese is disgusting. At least I've found one way to take advantage of their penny pinching ripoffs. Instead of using those little annoying paper ketchup cups when I dine in, I grab a couple of drink lids and fill one of those suckers up with ketchup. No more having to grab ten little cups to get enough ketchup.

This was not the fault of McDonalds. This is yet another case of a consumer being wronged by a lazy, uncaring, non-listening slob of an employee. Putting cheese on there and putting ice in the drink proves she was not listening. And she didn't care enough to check the grill slip when assembling my order. That's why employees are treated the way they are, so don't whine about how wrong it is to talk down to them or speak illy of them. It is not corporates fault, they can't come down there on a Saturday night and hold her hand to make sure she does her job. They can just fire her on Monday.

We waited for half an hour on 1 order of chicken selects! They weren't on break and they were sitting there talking!! When we asked what happened, they made up a fake excuse: There's a delay on the fries. They need air conditioning in their play rooms because I almost died of a heat stroke! McDonald's SUCKS!!!

On April 2, 2008 at 10:49 I purchased a 10 piece Mcnugget dinner from McDonald's. I began eating it, I bit down on a rock in one of the nuggets. I called back to the store and talked to a manager, one to tell me he was the manager. After I gave him the complaint, he then said he was the manager. The young man told me that the manager would call me between 8:00 am and 10:00 am. I haven't herd from anyone. I went to Dr. Basinger, (662-226-6607) he took an x-ray of the tooth. He said the tooth is split and it was very tender. He said it will probably need a cap or maybe will have to be extracted. He perscribed amoxicillin for infection. and hydroco for pains. I am to go back in one week. My head and face are hurting. Where do I go from here.