This past Saturday we went through the drive thru at mcdonalds. Me and 4 friends were in the vehicle we placed 2 orders, and we were all coming from a party and the passengers in the back were all after having a few drinks. My boyfriend and his friend were in the front. So we were carrying on amongst ourselves n whatever and so we get to the window and the girl serving us says "don't take my picture", and she said this cause i had my camera out takin pics of me and my friends, and i didn't take her picture nor did i want it. Then she leaves n the manager on duty whos no older than 18 comes to the window and throws our food at us and says were being 'rude and obnoxious" and not to come back, so then my boyfriend says "excuse me how are we being rude" n hes says "you were taking pictures and carrying on like fools and being rude" etc, and then he slams the window and so my boyfriends friend whos in the passenger seat gets outta the car and stands up n is like "open the window" cause they had left the window and they could not see us as we were lower than the window in the car. So he comes back n says "don't come back" and slams the window again, so we go back thru the drive thru bc at our mcdonalds they only let you place 2 orders at once, and we had 2 more orders to make, so they wouldn't answer us or ask us for our order they just totally ignored us. Then my boyfriend called them on Monday and wanted to talk to the head manager n they said he would call us back either Tuesday or Wednesday. So he did today and he asked for my boyfriends name and address and his car make and model n all that, and we gave it to him thinking he was going to come and apologize or something. But then once we gave him the info he starts screaming at my boyfriend, cursing and swearing and threatening him with legal action, saying we were "being little pricks trying to get free food" and that we were threatening the staff, which NONE of this happened what so ever. And (did I mention that this Manager is the Father of the male who slammed the window in our faces several times on Saturday?) So my boyfriend asks if they have audio of this because he wants to hear where we made threats, and the manager says no "he doesn't have audio but he has a tape of us in the drive thru", and my boyfriend says "Than I want you to ask the girl who served us what I said to her that was so rude" and the manager says "No I will not ask her I know what you said" (funny though cause he was not there and does not have an audio tape??) My boyfriend then asks if he can see the video cause he would like to see where we made threats than nd the manager said "NO" and started cursing and swearing at him again. Then my boyfriend hung up cause he was so pissed off and couldn't believe what this manager was saying to him and how he was treating him. But he than realized that he had his information and wasn't sure what he was going to do with it cause obviously he has some sort of temper. So he called back and the manager wasn't there. Shortly later the manager calls back and starts with his yelling and hollering again, told my boyfriend he was going to "give him advice & to choose his friends better", which has NOTHING to do with the situation at all... the funny thing is too that if we were in our 30's or 40's they wouldn't have said a word to us and guaranteed the manager would have called and apologized to us. The manager told my boyfriend that he is responsible for the way the passengers are acting, so if that's the case what happens when a mom pulls through with a bunch of kids in the back screaming and yelling and crying, are they going to say "listen lady shut your kids up?", no they aren't. So what makes them think they can talk to us the way they did. NOTHING. There is not a single reason for the way they treated us. ESPECIALLY the MANAGER. We will be going to MCDONALDS CANADA and writing a letter. We tried calling but they said there is nothing they can do for complaints that we'd have to file it against the store, which in this case I'm sure the manager would just laugh at us and throw our complaint out. I myself work in customer service and I can't think of a single manager who would DARE talk to a customer that way, especially using threats and verbal abuse. Nor can we as employees do this. Customer is always right, are they not? We also filed a police report on the manager because we felt threatened by him cause as soon as he took our information he started with threats so we weren't sure what he was going to do. Me and my friends are absolutely mind blown by the way we were treated by the staff and management. McDonald's can be sure they won't have us as customers anymore.

My husband and I went through Drive Thru 07.03.08 around 6:00pm to pick up supper. I had a drink in the holder I needed to put in the garbage to make room for the drinks we just ordered. I step out of the vehicle on the passenger's side while we were at the Second Drive Thru window and slipped and fell on the ice immediately landing half way under my vehicle on my right side on the ice. By the way I was wearing my Columbia Winter boots with good grip soles that were of no help. Why put a garbage can in Drive Thru if you don't plan on maintaining the grounds to prevent valuable customers from injuring themselves. To top it all off they couldn't remember to put the nugget sauce for my 4 yr old in the bag. I contacted the Manager working and he took my name and phone number down but that's it. How long do you think it will take them to fix their icy Drive Thru conditions or respond to this complaint. I used to work at McDonald's and this was never allowed to happen. Customer safety was #1. However this is not the case in Kenora, ON McDonald's.

While new corporate management is more concerned with profit, below is how the effects trickle down: Labor is affected... less and less of it means poor service and less cleanliness... means mgrs and crew work harder to give worse service...Fast food? Near impossible when a min of 9 transactions per each working person is the standard (regardless of how large each transaction is... means, an order with a Big Mac rates the same as an order for 50 Big Macs in regards to labor!)...
Profitability is so desired that issues of poor equipment and it's maintenance is also down-played... one store recently had earth worms burrowing up from under the lobby counter and happily living in the ice machine for over two months! While regular cleaning did not resolve the problem, it took an internal whistle blower to get the problem properly looked at and fixed! If you leave this corporation with multiple complaints of poor treatment and support, complaints that you can no longer work in an environment that does not appreciate it's crew or customers... well, don't bother calling HR and asking for intervention... "there's a new sheriff in town and people are a dime a dozen"... and even if you earned a bonus during the past quarter, if you quit (even with the requested proper notice)... you will never see your earned bonus... I guess if McDonald's needs the money earned, not easily by the mgr, then I hope they are happy with spending my money... while minimum wages went up, and dollar menus were only slightly effected the higher corporate officials are not suffering a pay cut... so the money to keep things across the board as "normal as possible" has to come out of labor and I guess cheating their own by not giving what was earned and promised... so much for them... I'll never spend another dollar at any of them!

Manager was rude and called me a liar. Cashier took my order and items were missing, i.e. (medium drink, fries, and sweet & sour sauce). When I told the cashier that items were missing she told me, "no they are not". then went and got the manager. When I told the manager that items were missing he RUDELY asked for my receipt..saw that the items were not there and asked the cashier to make it right. The cashier got the cup for the medium drink and the fires. When she picked up the cup for the drink she put her fingers inside the cup. I then told the manager to get me another cup and told him what she had done. He told me "She does not do that", and asked me to show him what she did. I showed him and he said "her fingers are clean, that cup is fine". I told him no it is not and to get me a new one. He refused so I then stuck my hands back in the cup and crushed it and told him that not getting me a clean cup is against health policy in any restaurant. He finally got me another cup and then tried to charge me $1.30 for the new cup. I told him "Stick up your butt, I am not paying for something that is not my fault". I then noticed that I had not gotten my sweet & sour sauce and I asked for that. The manager then told me "We are out". I saw that they had two FULL tubes of it where the cashiers pick up the wrapped burgers under the warmers. If this is how McDonald's is ran, then you can rest assured that I will never go back! Edgewood is a small town... word gets around. With Moriarty only being 8 miles away, word will spread there too. I am now going to the papers and filing a complaint with the health board and anyone else that will hear what I have to say. I know I cannot close all the McDonald's all over the country, but the two here in Edgewood and Moriarty New Mexico will be okay by me. We need a sonic anyway!

Lat night I went through the drive thru at the local McDonald's... and let me just say that I am one unhappy customer. The female working the drive thru window handed me my drink and apparently the lid had not been put on correctly and the drink spilled all over my shirt, my pants and on the interior of my car. I understand that accidents happen, but to my surprise it is what followed after the spill. Instead of apologizing and recognizing that the drink spilled she looked at me and said do you need napkins?... Do I need napkins! A few minutes later she returned with about 30 napkins and still did not apologize. As I was cleaning the mess I noticed 2 employees watching me and laughing..this is where I begin to lose my cool! The girl that spilled the drink came back to the window and asked me if there was something else I needed... At this point I informed her that first an apology for spilling the drink would be nice and secondly how rude it was for her employees to be laughing. I let her know that I would be calling her supervisor first thing in the morning. What happened to customer service? Is this how McDonald's trains their employees? I am disgusted with the level of customer service and I will make sure that this goes through the proper chain of command so that next time an accident happens their employees will know how to make it right! From the beginning all I wanted was an apology, maybe McDonald's should add that to their handbook! Burger King sounds good right about now... maybe they have compassion for their customers.