I had received a coupon from the McDonald's website stating thatI could get $1 off ANY SIZE smoothie or Mccafe product. I orderd a large wild berry smoothie only to be told by the rude cashier that the coupon could only be used on small size products when the coupon clearly stated ANY SIZE. I told her to cancel the order and I left. That is the worst McDonald's ever, they never get any order correct and they are always rude.

I don't know why the McDonald's chain has decided massively that people should pay extra for a packet of dipping sauce, but it's really on my last nerve. I understand that alot of people (including me) like dipping their fries in the sauces and it gets costly. I worked as an assistant manager for the company for 3 years and a crew member for 2 years. I guess that is what really ticks me off, I was trained to give a set amount of sauces or ketchup packets or napkins per items ordered, and if the customer requested extra, you give it to them with "how many would you like?" not "I'll have to charge you for those." What really irritates me is they have changed the "default" amount of sauces one receives with a nugget order. Did you know they want you to only use one sauce packet per 5 nuggets? That is impossible for my children. It's more like one nugget per sauce.
As a member of the McDonald's family, we were taught that you get 2 sauces for a 6 pc, 3 for a 9 piece, and 5 for a 20 piece... now you get one sauce.. one per every 5 nuggets you order. rediculous.
I went through the drive-thru at our local McDonald's the other day and practically had to threaten to call corporate on their asses if I didn't get my sauces. I ordered 2 10 pc. nuggets for my kids and I to share, let's see? hmmm? 3 people sharing nuggets, you only want to give me 2 sauce packets? I don't think so. I told the woman who took my order that I wanted honey and BBQ sauce with my nuggets and when she rang in the order she put in 1 of each. common sense would tell the drive-thru presenter that even though the screen says 1 of each, it should be at least 2 of each sauce, since there were TWO 10 piece nuggets, right? Well, apparently not so. You see, when I pulled up to get my food and they handed me my bag, I sat in the drive thru before I left (as I always have problems in the summer going through McDonald's drive thru) and I dbl checked my order. There they were.. one honey packet (btw 2 honeys are commonly given out as 1 because of their smaller size) and one BBQ. When the guy in the drive thru saw that I still hadn't left, he opened the window and asked what else I needed. I politely told him I had been shorted the correct number of sauces and would he mind to get a me some more. ---- All of a sudden he switched to asshole mode and preceeded to argue with me. "It says one of each on the screen and I put one of each in there" I told him that I was sorry, but I need 2 of each. He then says, " I will have to charge you for extra" At this point I was hungry and tired of the nit-pickyness of the "food-cost cutting tactics" and I stopped being nice. I told him I didn't care what the screen said, grabbed out my 2 sauce packets and held them in my hand and demanded at least 2 more sauces... he then shut the window trying to ignore me. Did I move? heck no... let him run up those precious drive thru times over a couple of sauces, do I care? NOPE! Finally, another woman came to see what was up and I explained to her the problem, she tried then to give me schpeel about how you only get 1 sauce for every 5... and then in my smart-assest pitch.. I said "GREAT!! then give me my other 2 sauces or give me my money back so I can go to Burger King!!" she handed me the sauces and I drove off!!
Seriously, was that worth everyones time? I really don't think so. "the customer is always right" has gone straight down the septic tank. Do they really think that trying to charge people 25 cents for a packet that costs them 10 cents is making customers happy? Is arguing over sauces or arguing period with a customer going to bring in the customers? I learned in management school that a bad experience at a restaraunt hurts more than a good experience helps. you see? when someone has a bad experience they go tell 20 people or so how horrible it was, if its a good one.. you're lucky if they tell anyone that they even went. It's assumed that all experiences should be good ones so it's not even worth telling. It just keeps getting worse and worse.

Went to the drive-up and ordered 10 McNuggets. They were dry, chewy, cold, and the crust wasn't crisp. These criteria indicate to me the nuggets were old.

Shame on fast food restaurants (especially drive-through service) that pawn off the stale, cold food that was cooked ahead and not sold to peole that will probably not complain.

I guess they get away with it most of the time, because the patron has already driven off by the time he/she discovers it isn't fresh.

My team ordered foods from McDonald's (Bel-Air, Makati) 11:15pm. They are supposed to deliver it 30-45 minutes to our office which is just a block away. Our break schedule is 1:00am but the foods were not yet delivered and me and my teammates are already starving extending our break. We cancelled our order instead. They did not even apologize. What a BS! We ate around 1:45am. McDonald's really pisses us off. This is the first time we ordered something we did not get. We will order pizza and other foods not from McDonald's anymore.

I am so mad I could spit!! Tonight we ordered McDonald's, a combo was one of the orders, and as everyone knows, a combo comes with FRIES. Did they put them in the bag? NO! Were they polite when we had to call them and return from out of town to pick up more fries? NO, they were jerks about it! Were we offered ANYTHING for our time? A free coffee, or maybe the FRIES they forgot??? No we got nothing!!!

To make matters WORSE??? This is the sixth time this EXACT problem has occured with us at the Dauphin McDonald's. Looks pretty stupid on their part. Come on people, check your orders, it's your job to fill the order, my job to eat it. It's not my full time job to make sure you're doing your McJob right!!!