My wife stopped here for supper and got tired of waiting on employee's playing around inside and outside the building, she stopped there for supper after church and stood in line for 30mins. then left without ordering nothing, this is not the first time this has happened here we just left and went somewhere else to eat, it seems to me if they wanted customers to keep coming back they would do something about the horseplaying, I was in the food change business myself and these problems arrived they were stopped even if I had to cover someones shift maybe all mcdonald's see's now is dollar signs and not customer's, it will be awhile before me and wife visit this store again, a disatified cutomer gooodbye

No meat on 2 burgers no lettuce snd tomotoe on the other one, for which We paid extra for

When i pulled on the lot i noticed that there were no other cars in front of me. I pulled up to the speaker and ordered my meal. I ordered a number 2 no pickle or onion small with an unsweet tea. when i got to the second window to recieve my order they gave me the drink and no straw. i noticed that there was a bag sitting on the counter and i thought it might be my order. the longer i sat there i was hoping that it wasn't mine. i seen about six employees inside; one changing trash, three just standing around one getting a drink for himself and the manager also just standing there. at least three of the workers walked up to the window i was at and didn't even aknowledge me or my food. i sat there for a good seven or eight minutes while no employee looked at me or my food. finally a young lady came from the back of the store and stood there for a minute as if she was cunfused. she looked in the bag and FINALLY handed it to me. i asked her what took so long and why my food was just sitting there the whole time and she stated that they weren't sure what order went to what car. (at this time there is one car behind me at the speaker and no more anywhere else.) i do not understand what took so long to get my food!!! anyway i drove off expecting my food to at least be warm. no it was cold, the fries were soggy and so salty i couldn't even eat them. to top it all off, they gave me a sweet tea instead of unsweet and my sandwiches had everything on them. i will never go back to that location again if any McDonald's at all. This, coming from a General Manager of a fast food restaurant for 5+ years, thanks for giving all fast food restaurants a bad reputation!!!

My name is Kimberly Meissner and I have worked at McDonald’s since September 2007. Upon my date of hire I stated to McDonald’s that I have a permanent right knee condition in which it makes it difficult to bend, squat and kneel. I also asked to stay out of the freezer because my knee is not stable to walk on ice. Their freezer is covered in ice and it has no mat for you to walk on. Since my date of hire I have faced much opposition during my time there. Last year we went through a major battle because they could not understand why I could not go in the freezer despite my doctor’s note and a copy of my handicapped plaquer. I constantly told all the managers about how I have to go to pain management every month, including the head manager Ron. Ron has even seen my knee scars from my three surgeries and how swollen my knee gets a times. I did not hide my knee condition and they were fully aware of my knee condition. Things finally subsided for a couple of months; however it started again when I switched from day shift to night. Things got worse on Thursday the 22 of January which ultimately end in my termination. Ernesto was the manager that evening and around nine o’clock he asked me to put in pies. Well to put in pies you have to go in the freezer and I cannot go in the freezer because I fear for my safety. I thought he asked someone to put in pies however he came back to me in twelve minutes looking for his pies. He then got upset at me for not putting pies in the oven and started to scream at me. He said that just because I have a disability that does not give me special privileges and I am required to do everything he says. He said that he lost a kidney when he was in the military fighting war and that you do not see him getting special privileges. He then pulled up his shirt to see his scar, which I don’t understand why he did that and I thought it was inappropriate. I tried to explain again about my knee and he said he did not care. He called Dona Gay and she told him that it was okay to write me up for disobeying his orders to go in the freezer. I cannot understand how they could write me up for not going in the freezer when I have a bona fide medical condition which makes it unsafe for me to go in there. Then at 10 when it was time for me to leave I asked for a copy of my write up. He was on the computer and slammed the door to the office in my face because he said he could not think with me talking to him. Then got out of the office and told me to leave and not come back because I was being disrespectful. He then stated that I had to leave in five minutes without the copy of my write up, or if I did not he was going to call the cops. He said to get the fuck out and he did not want to see me again. I just don’t understand how they can be so rude and have a lack of ethics. To me you cannot write up and ultimately fire someone if they have a medical condition for why they cannot do something. I would like to have my remaining checks mailed to me because I cannot bring myself to go there. I am very emotionally distraught over this situation because I still cannot believe someone can be that mean. I have been a model employee doing everything that I can, and all I asked was that they make some reasonable accommodations which they failed to do. I graduate in May and I was trying so hard to stick out to till then by putting up with their negative attitudes.

Just to be clear, this is the McDonald's in Abacoa, off Donald Ross and Military Trail in Jupiter, FL. Store #23783. I haven't had so many issues at any other McDonald's location and I don't believe this store is representative of the chain in general.

Although my recent (and definitely LAST) visit prompted this report, my frustration comes as a result of several bad experiences I've had at this location. I should have learned my lesson before, but the convenience of this location for me personally is difficult to resist.

Basically I don't have a fantastic story of any great injustices. It's just a consistent pattern of experiences that are not up to par with what I usually find at other fast food places.

Problems here fall into three categories: Impolite employees who speak rudely (if at all), failure to deliver the proper items in the order, and poorly cooked or assembled food items. Any one of these is pretty common from time to time anywhere, and I think I am a pretty reasonable person about this.. I realize I am not paying much for the meal and they aren't getting paid much to make it.

On any given visit to this McDonald's, you will probably be greeted with something like 'What do you want?' or just a blank stare if inside. You will probably have to repeat even the simplest order (I almost always get a number one with a diet coke, no special requests, so it's not like I'm ordering weird stuff).

You will then be commanded 'drive up'. At the window, someone will probably be on the headset with the next customer and simply stick their hand out for payment. They might take the time to state your total. They will then hand back your change or card, but at no time will they acknowledge or thank you.

Similar treatment at the next window, someone will wordlessly thrust a bag/drink at you and then slam the glass shut. Next, you may or may not find that you have the proper items in your bag. Actually sometimes I get bonus items here, so maybe this is alright :). Probably not so good for the person in front or behind who gets my order.

Finally, you will very likely find that whatever you'd ended up with is missing things like basic condiments, undercooked/frozen, and put together with so little care that things are not even in the right order (I know, a Big Mac has a lot of parts, but let's at least get a bun on both the top and bottom).

I know that these types of things are par for the course. It's just that the frequency of bad service and bad food served up at this McDonald's location greatly exceeds anything I've experienced before. I consider them a rip off because they do not meet even the low standards for typical fast food.