McDonalds

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(552)
Category: Lifestyle

Contact Information
Australia

McDonalds Reviews

Michelle Douglas November 14, 2010
service
Went to Magill Road McDonalds last Sunday 7th November at 4.45pm and was advised that the McCafe Coffee side was not working.I then asked for a Home Made Ice coffee to be advised that they were unable to do that either.we placed an order anyway with food and sat down in the restaurant.I couldnt believe my eyes when I saw a lady come in 10minutes after we were seated who asked for a Home Made Ice Coffee and was then made one.I was furious to see that, i have thought about it and have decided to make a complaint as it has bothered me for over a week.It is not the first time that I have felt McDonalds being a Large Food Company they should maybe train their workers a little more in CUSTOMER SERVICE and also MAINTAIN their EQUIPMENT.I have also sent a complaint about the PAYNEHAM RD MCDONALDS as these two are in my home vacinity which I frequent regually.At present I feel that I will not be using McDonalds as our Take Away, and possibly in the future return and hope that these issues have been dealt with.55c9b
Michelle Douglas November 14, 2010
service
Went to McDonalds 13/11/10 @ 7am to find that again their MILKSHAKE Machine was broken(Unbelievable that the day was McDonlads Day.Then I went to the McCafe side to order a Chai Latte to wait 15mins and listen to the girls talk about their night before partying.When I confronted the girls they even took longer.
Citizen in GA November 10, 2010
Coffee Lids
Coffee cup plastic lids. The problem is that pieces of the plastic separate from lid and consumer unknowingly drink material.
ktm300 November 9, 2010
bad service and attitude
McDonalds south of Coffs Harbour get ur act together .. and who the bloody hell is responsible for running this rude fast food monstrosity' .. OMG' ..we visited 7pm' .. 9/11/10 .. the premises was actually quiet for that time of evening much to my surprise .. so the treatment we received was totally not acceptable .. hey everyone knows to check there order before leaving that is a well known fact and we take that as normal .. no problem ' .. touche' ..we understand you are over worked and understaffed but there is no need to take that out on the paying customer .. things are pretty bad when people have to revert to complaining online ' .. quite obviously there is a need for more training or someone to make sure everything is running smoothly .. i understand ppl can't be perfect 24/7 .. but when it comes too stuff up's all round and rude employee's there's a major problem .. and like i say it was fairly quiet .. we were shoved thro ' the order box .. when i stated we were still trying to work out our order and there was no ' car behind .. then pushed thro' and told to drive straight thro ' to the waiting bay as it was a larger order' .. (there were 2 customers inside ordering food ) after some time we were served fair enough ' .. now after that time one would think that someone would have checked the order to make sure the complete order was filled as 3 ppl walked it out ..with that many on the job come on' .. only one young man was polite' .. when i went back to get the rest of the order ..the other 2 young ladies just glared rudely' standing round gass bagging' not even interested in what i was there for after they just dropped it out to me .. i had to wait for another young lady to finally come over and serve ' who in return huffed at me and sorted the order and shut the window ' with a disturbed look of ignorance on her face .. is this what you call service ' .. i seriously think there needs to be a complaint box or some similar system .. as this treatment is absolutely apalling' .. if you can't deal with customers politely then what the hell are you doing in that franchise ' with those responsibilities for ... thanks guys (((( NOT' )))) !!! :( unhappy jan ...
minnieme November 5, 2010
latte
I visited this mcdonalds after dropping my kids off at school. I orderd a carmel latte and the cup was only half full and when I brought to the managers attention all she did was tell me that it was what I paid for . When I go to different Mcdonalds and order the same thing the cup is full so I know how full it is suppose to be. I feel that she was unprofessonal and was very unhelpfull. I always told that the customer is alwasy right but not at this location. I feel that something needs to be done about making sure the customers are leaving satisfied.
MinnyTwin October 26, 2010
Food
I hate when McDonald's puts onions on my McDoubles. I routinely ask them not to, but they never get it right.
Gruna October 25, 2010
Dirty place and bad management
My Granddaughter and I went to Mc Donalds #25939 in Ozark, AR. I have always found time to dine in at Mc Donalds and have never come across this before. The Store #25939 was so dirty and such a mess, the trash cans that you use to throw your trash away were so full, each and every one of them to the point that trash was overflowing onto the floor and getting kicked around by the Patrons. The tables were messy with trash from the prior Patrons eating there. No one made any effert to come out and clean the store, I had mentioned it to the Store Manager and she said "oh well" we'll get to it when we get to it! cant you see were busy! There were maybe 6 to 7 total people in the lobby of the Store.

Her attitude was very snooty and angered towards anybody that made a complaint about the lobby being such a mess. I had to do something Ive never done before, I had to leave my tray full of trash on the table since there was nowhere to despose of it.

This probibly wouldnt be so much of a problem for me to the point of writing this complaint, but when the Manager spoke to me in the tone of voice that she did and how she delivered what she said, it was the deciding factor and here I am. Since that visit Oct. 1st of 2010, I know it will be awile before I return to any Mc Donalds Store. That visit really left a bad taste in my mouth...
Noway October 20, 2010
Rip off
On October 5, I went to MC Donald s and ordered a large milkshake which used to be 32 oz but what I received was a 22 oz. They told me that they reformatted their shakes, and I told them that for now on I am taking my business elsewhere. They really dropped the ball this time, because they didn't research how the customers were going to respond to the change. I feel if I am going to go somewhere to spend my money, I want what I pay for. They should have given me what I ordered, gave me something else.
asylte October 19, 2010
refund policy
It was Saturday night (actually… it was technically very early Sunday morning, but I digress). I am with a dear friend of mine, who is drunk and therefore feels the need to poison his body via copious amounts of fast food. I oblige his drunken request, because I was too tired to deal with the wrath of drunk hungry people, and take him through the McDonalds drive-through located on Elizabeth Street (note: for those of you who do not live in Fort Collins, this is in the midst of Campus West, a part of the city entirely populated by off-campus students). Given that it’s about 1:30 a.m. in a college town, most of the other people in line are, much like my friend, either very inebriated or very high, or most likely a combination of both, so the drive-through is absolutely swamped.
I order him his poison, and when he states that he has forgotten his money, I put it on my debit card, assuming that he’ll eventually pay me back. When we get to the second window, they inform me that they accidentally charged somebody else’s $50 order to my debit card (what’s stunning to me is how they actually managed to spend $50 at McDonalds, holy shit!). They tell me that they’ve refunded it, and that it’s all good. I think nothing of it until the following day, when I look at my bank statement and see that rather than refunding the order, they had rather charged me for it twice.
That’s right; exercising, health freak me has a $100 McDonalds charge on my bank account.
Keep this in mind, I’m in college. A $100 is A LOT of frickin’ money, and I definitely do not have that kind of cash just laying around in my bank account. I had two bills in the mail, and assuming that they went through, it was very likely that I would get an overdraft fee.
But, I’ve also worked in customer service for three years, so I was more than willing to cut them some slack. It was busy, and the cashier was obviously a new employee. I called the store and asked to speak to the manager, and the manager informed me that there was nothing that could be done, given that a third party company handled their credit card transactions, and it occurred on a different business day, so it wouldn’t be in their system.
Right away, I knew that this was a lie. The transaction occurred on Sunday morning, and I spoke to her later on Sunday morning. If this is the case, then the transaction should still be in their system. So, I went into the store, armed with my receipt and a copy of my bank statement, and asked her to resolve this. Another thing to point out; being charged twice, with a charge in excess of $100, obviously serves as a flag to anyone who is keeping a tally of the money available in McDonald’s safe, so they had to have known something about how eff’d up this transaction was. The only explanation is that they mixed up my debit card with somebody else’s in line, and whoever was working didn’t want to deal with it. I’ve seen people do that before at my jobs, and although it’s certainly not a good thing, it’s understandable, and certainly something that management should be able to deal with.
She reiterated what she had told me, and said that it wasn’t her problem. Obviously, it was her problem, given that it occurred at her store, and being overcharged $100 is definitely a big problem. It wasn’t busy, so she couldn’t use that as an excuse. I was polite up until this point, but I became very frustrated with her customer service skills, so I asked for her name. Keep this in mind, she was wearing a NAMETAG, and she nevertheless gave me the wrong name.
I called the McDonalds corporate offices, and they put me on hold for 30 minutes. So, I called again, and then I decided that I would wait until Monday, because it’s a business day. I called the number for the third party that they use for their credit card transactions, and left four messages over two days. Absolutely nothing. I then call McDonalds corporate, and they say that they’ll have someone else resolve the issue.
Absolutely nothing.

So basically, because of a drunk, retarded friend of mine, I’m out $100 to a company that I neither support nor like.
M. Vaisey October 6, 2010
quality of food
I bought food from this outlet yesterday, even though I have declared I would never buy McDonalds again, the outcome was the same, overpriced tasteless rubbish. I bought 2 so called BIG Macs [which have shrunk to the size of a sizzlers slider] 2 fries and a small chicken nuggets [ cardboard in disguise ], I also ordered a sweet and sour sauce and ended up with barbeque [yuk awful ]. The burgers were dry and tasteless, with one very small piece of pickle on the whole burger and hardly any sauce, they were tasteless. I am very disappointed with McDonalds over all, it's such a shame as we travel around a bit and always thought we could go there for a reasonably priced and quality assured meal. I have never been a complainer, but I felt strongly enough to enter this complaint, as this is not the first time we have felt ripped off. SORRY BUT NO MORE MCDONALDS FOR US.

Write a Review for McDonalds

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

permanently closed
Taxi To Heathrow & Heathrow Taxi Transfers
Chapter 7 Bankruptcy
Ride and Shine Detail
old ironsides fake id
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE

REQUESTED REVIEWS

REVIEWS BY CATEGORY