There have been 2 recent promtions for the Chipmunks/Chipettes toys and the Penguin toys for purchasing a Happy Meal. For the last 6 weeks I have taken my granddaughter to a McDonalds in Bristol, CT, Plainville, CT and Terryville, CT in order to obtain these toys for her. In each location I have been given the run around that "they go so fast" and to go to another location. I have tried all the available locations with no luck and am tired of the excuses. This is definitely poor customer service not to mention looking at the disappointment on my granddaughter's face. I have never received a satisfactory answer as to why these items are never available and am tired of the bottom of the box left over toys no one wanted. I would even buy the 6 Chipmunk/Chipette little toy figures for her but after searching the McDonalds Websites I cannot find where this would be an option. Promises to children that cannot be fulfilled is just not right. Shame on you McDonalds!!!

Like the new breakfast ad? one dollar breakfast menu? seen it on tv? My 3 kids noticed. I'm am on a very limited income, I live 25 miles away from ritzville and i had an extra $10.00. I decided instead of driving the 7 miles, to my local grocey store to ga shopping, I decided to take my kids to mcdonalds for breakfast. I asked what was on the one dollar breakfast menu, and I was told they do not do it here. I could not afford to buy any thing else and I left in embarrassment and 3 crying kids that were really looking forward to the very rare treat. If mcdonalds is going to run nation wide ads like that, every mcdonalds should honor it, instead of breaking childrens hearts and leaving a bad imppression on them about mcdonalds. they can't read or pay attention to any disclaimers. But i am sure the one that don't honor it, are getting a big payoff by lureing them in with the ad, the charging full price because the people are already there. WHAT A SCAM!

Here is an email I sent to McDonalds corp. As you can imagine..NO Response.

I know this email will most likely NEVER be read and really its Pointless writing to a company that, well lets be Frank, McDonalds really doesn't give a care about their customer Dissatisfaction. Well, this is a email just to make myself feel better. Since I never write or complain, heres my chance to take more time and effort in composing a well stated email than any of your employees could possibly image taking in their costumer service or food preparation. I ask you, is it difficult to just put the proper ingredients on your menu sandwiches? For example today, I ordered an egg McMuffin. That's probably the most Simple sandwich to make, right? No...not here in Decatur, IL they cant even put the Canadian bacon on the sandwich. You ask me, Really is it that big of a deal, I say no not really, but this happens at least 70-80% of the time. I am not exaggerating either. Again, that's why I reiterate the notion that this email is pointless. McDonalds doesn't care AT ALL! People are dumb enough to continue coming back regardless of the poor service and hey... You get what you get..even if you didn't order it. McDonalds should rename themselves "Perhaps". Simply stated, you may perhaps get what you order, if we feel like it or you may perhaps get half your order and if you wanted something large...well we are going to give you a small just because. I can go on and on with orders that are not complete..say the 4 piece chicken nugget happy meal...well we only received 3 nuggets. My husband asked one of the girls at the window a few months ago if we could please have a ranch packet and the girl looked at him and told him " you don't need to cop an attitude" No I'm not kidding, so I guess asking please is coping an attitude? Are you amazed yet? Well after this incident I called the local restaurant that this happened at (you know the phone number listed on the receipt..luckily we did get one this time) and a nice man answered. I explained what had happened and he asked what she looked like...simple question right? Well more like a loaded one. I stated she was the black girl in the gray sweatshirt at the second window. Stated very simply as such. The man, who had identified himself as the Owner Mr Gary Birschbach told me I was being racist by calling the girl black and really I was lowering myself to her level. I was SHOCKED! My jaw was literally on the floor of the car. I didn't think I heard him correctly. I identified her as Black and in my mind she was the black girl at the second window opposed to the White girl at the first window. Sorry, there is nothing racist about it. And furthermore...I am the customer!!! Did I get an apology? Nope...remember I called because that wonderful young African-American women told my husband "Not to cop an attitude with her." Heres the problem!!! The owner turned it around on me..me the customer and somehow made it my fault she was rude. Its truly shocking. I watched a manager (I can even tell you her name because I was sooo shocked at what was going on..Ann Bishop) she was allowing young men to climb into the second window of the drive through one late night. I know her name because I asked her...my husband and I thought what has happened to the world that this is acceptable? Seriously, I am only 32 but come on!! Is their any work ethic left? The thought of service with a smile is a thing of the past. Not only do you have to check and double check your food bag to make sure you get everything you should...you have to open every container, count your nuggets and open the sandwiches to make sure they put all the ingredients on it. It is simply a disgrace. Well, now that I have taken 30 min out of my day to write an email that will never go anywhere to anyone who cares about the total disregard for customer satisfaction (because that doesn't exist today) but just the total disregard for being civil to others. I laugh every time my husband thanks the person for his change and thanks the person for handing him the bag of food and the audacity of the employees for say YOUR WELCOME...do you see the humor here. We shouldn't be the ones saying Thank you...they should!! We are the customers!

Hi the problem is the sale store like it mite look nice but the service is crap they have school kids working there and they have no training they are slow & rude . i have been through the drive through and every time i dont get what i order or theres some thing missing i have a busy life as most do i just want some good service its not hard make the food read the order & put it in a bag.when i go into the store at ssy 4ish when there not busy i still have to deal with waiting & no one is there to help the kids and when they get busy the customers just walk out .Some thing has to be done about this i like the food at Mc donalds & would like some feed back in what is going to change. i have been to the other victorian stores & they where fine thank you for ur time. [email protected]

I went to McDonalds for lunch and had a hamburger. I took a bite and felt a crunch. The inside of the bun was so hard that it broke my tooth. I found the manager right away and had her feel the bun. She could not believe how hard it was and made a comment about how she keeps telling the night shift that they need to close the bags of buns up because of this reason. The manager then told me not to worry, they had insurance that would cover this type of thing. I was told to go to the dentist and get it fixed, have a copy made of the bill, and that she would contact the insurance company. I was contacted by the insurance company and gave them all of my information. For months I did not hear from this insurance company. I would call over and over again and leave messages that were never returned. Finally, just last week, 5 months after this incident, I was contacted. The insurance company told me that there was nothing wrong with the bun and my claim was denied. Now I have a $1, 000 bill on my credit card that I am struggling to pay back. I am retired from the Army and am struggling to survive off my retirement check. I was retired from the Army due to medical issues as a result of three tours of combat in Iraq and Afghanistan. I never would have paid for this tooth if I thought this was going to happen. The manager told me to get it fixed though and made it seem as though it would be covered for sure, no question about it. I am not even asking for extra money, not one dollar more then I paid to get my tooth fixed. I cannot believe this is how McDonalds treat their customers.