Hey my name is Stephanie. I had an urge to just finally either type out what my big problem is or somehow communicate it. I have been at this fast food restaurant for 2 years. I just recently got a promotion, but am being pushed out of this work place fast. I had an incident with one of the managers who mind you is not even legal in this country (its beyond me how she is even able to get away with that) She states that I disrespected her and was not following " the ruler". Now as part of my job I must know about all new machines and information so therefore I took it upon myself to find out how to use a particular machine. Had there been anything said from the get go about not being able to use it, I would not have. It was not at all against regulations but yet I still get scorned and suspended. Finally, when I came back to work I went from 35-40 hours a week to 8-15 hours a week. Now how is that? I am one of the best employees there but yet I am consistently getting mistreated. Nobody there respects me and I would never be able to move up further even if I wanted to. Dont get me wrong when I say this but there are hardly and people of any other race working there except for mexican. Most of the employees there are noe legal citizens but yet I have to suffer. I am not having a pity party for myself but I am fed up. I was not scheduled at all this week and I have a 9 month old sn to support and take care of. I am currently pursing my bachelors degree in Psychology and trying to do all I can do. I cant even afford to buy my son diapers due to this ridiculous mishap. How would you feel?

I have visited this store several times, each time thinking the experience might be better. Have you ever entered a public place, going there for one reason, coming out wondering why you were there to begin with? Well this is the McDonald's to take you away. I have never seen a McDonald's with such a rude, distasteful environment. My asessment is that the dysfunction is coming from the top management, including the owner, if that is the tall baby faced man who never speaks to the employees like they are robots and lets his manager, if, that is the short chubby lady who has issues with yelling and screaming at the employees like they are in need of battery changes. I have seen the lower level people try to satisfy situations, actually see a customer smiling for this only to hear the "boss" belittle them, hurry them up, tell them they will lose next week's hours. Call them stupid. One time she said she worked with all retards and he let her say it and get away with it. These are mothers, fathers and your children they are speaking of. I took my children there last week, they have Ice Age toys and wanted to exchange toys for some they didn't have. A mother/grandmother age lady helped us, the kids were thrilled someone gave them special attention and not just a box of food. Mary or Marlne was on her tag. I don't want to embarass her but I give her credit for being solid and not melting before the screams. She went to check on the toys, another older balding man was yelling at her, asking her what she was doing and grabbed the toys out of her hands in front of my children. She explained to him what she was doing and he said well who is it, lets see who it is. He looked at us and said well ok, he went to hand them to me and I said no thats ok and went to leave. He said here you wanted them, by now my children are staring at this monster. In the mean time in comes the chubby lady with screaming thoughts of lazy employees who are pigs. Come on, I will not return for along time and I certainly don't understand what is wrong with the owner. No self respect gives his employees what? I felt bad for that lady that day but somehow I think she will be okay. I don't know why I think that but she sure must know McDonald's is family after all she was determined this family was going to be satisfied if she could do it. I heard another chubby manager scream at one employee her job would be in trouble when she cut her hours. There is issues that need to be resolved and rules to be made not made up as they go then that tall man might just might have himself a business.

The McDonald's in Tustin, CA at the corner of Bryan and Tustin Ranch Road has the worst customer service. It's become a joke in our family to see if they can get our order correct. Today we ordered two items. Even though I asked for ketchup on the burger, the screen in the drive through did not have it listed. The woman said she would make sure she told them to add it. I also ordered a Diet Coke. When I got to the window to pay the woman shorted me a nickel in my change. (She gave me back $14.95 instead of the $15.00 that I was due.) When I said my change was wrong she argued with me that I had not given her a nickel. She wouldn't budge even though she had already put the $21.07 I had given her into the cash drawer prior to giving me my change back. I complained about her to the manager. After I drove away I discovered that the drink was a regular Coke instead of Diet Coke, and there wasn't ketchup on the cheeseburger. I don't know how this McDonald's stays in business during in this economy. I won't be back. I rather drive a little further next time we go for fast food.

I have been ordering delivery service from McDonalds . They have delivered many times to my home in Bao Shui Qu. Two times this store called Jing Tian has refused to deliver to my home.

The 1st time I complained enough they finally delivered.

The 2nd time they completely refused to deliver.

The managers of this store need to enforce the delivery employees and store employees work ethics and customer satisfaction mindset. The Manager is Cao Chun Hao, the person I spoke to directly at the store would give his English name only, Richard.

They did not care if I got my order or not.

I took my daughters to a concert in Atlantic City. Our hotel was located in Absecon NJ. After the concert we decided to get something to eat from McDonald's. We arrive at the window to get our order and i reach to get my drinks and the "worker" at the winow tilts my drinks and spills everything in my truck and dumps the drinks on my lap. Doesn't give any apologies, smirks at the fact that he dumped the drinks on me. Gives me my food and the order is incorrect, advise the "worker" that this isn't what i ordered and he gives me a new bag. I get back to my hotel and all the fries are cold and hard, the chicken tenders taste like they were sitting for 2 days. In the middle of my boyfriend eating his fries he finds pieces of dirty tissue inside his fries. I don't know what was on the napkin but it had something brown on it...Lord knows what the workers...hoodlums..put on the pieces of napkin. I was so sick after seeing that I threw everything away. It goes to show you never know what someone does to your food when you go through a drive through.