My mother was in the drive thru with my three yr old son and had already placed her order when the tornado sirens started going off. She went ahead and payed for her order and was told to pull ahead. She decided to play it safe and parked and took my son inside to seek shelter until the sirens were over. This was right after the devastating tornado had hit Alabama so she wanted to be safe. Two other women also in the drive thru with small children did the same. When the three women and children entered the restaurant the manager and another employee told them they had to leave because it was against their policy to allow anybody in the restaurant after the sirens have started not even their drive thru customers! They left the children to wait it out in their cars. I find this completely immoral and lack of respect for human life. Thank goodness a tornado did not actually touch down or my mother and son would probably not be here and McDonalds would be the reason why!

I am writing to inform you of my dissatisfaction with my visit to McDonalds on May 27th, 2011 at 7:49pm. Unfortunately, my enjoyment was spoiled by a number of organizational problems. During this visit, my out of town guest and I were treated rudely during the ordering/payment process. During the ordering process I was cut off prior to completing my order, then as I rendered payment I tried to explain I had not finished ordering to which I was told (in a harsh manner) “that the staff is on a timer”, had my credit card snatched from my hand and the drive-thru window slammed. The cashier processed the payment transaction, snatched the window open, slammed credit card and receipt into my hand, slammed the window closed. I then proceeded to the secondary window where the order is to be retrieved and asked for the manager. The young man at this window motioned for the manager who looked in our direction, the continued what he was doing previously. The young man again called for the manager who again looked in our direction but did not respond. I then instructed the server to forward our order to us and I parked my vehicle and went inside to speak with the manager about this situation. As I entered the store, I overheard another cashier yell to the cashier at the drive-thru “he’s coming in, do you want me to handle him?”, then I was approached by a employee who introduced herself as “Arlene Parker” and asked if she could assist me (this lady was GOD sent). I began explaining to her what had just transpired when a young man entered the conversation and introduced himself a the manager on duty (Willie Scott) and I continued to explain. Willie guided me to a neutral location where he gave me the names of all involved and instructed me to contact Mrs. Juanene Motley. I was given a list of names along with the contact information for Mrs. Motley and I left the facility. I phoned Mrs. Motley on 05/28/2011 @ 7a.m. but she had not arrived so I left a message for her to contact me.

3 days ago waited in line 10 minutes ordered a coffee then when it was time to pay i was told there was only decaffinated! Today waited 8 minutes in line ordered 2 frozen lemonade drinks received one had to pull up wait 10 minutes on the other one and the cup was half full(! thought I was on candid camera or something)

I just left McDonald's where I purchases two items off of their Dollar Menu. My total cost was $2.20. I was charged 10% sales tax which is over 3% of St. Clair County, ILL sales tax rates. I think that is ridiculous!

The service at this branch was terrible.

Having decided to eat at McDonalds over other rivals within the terminal due to the brand and quality assurances that are associated with the company, I found this to be a decision that I would regret.

Having waited 20minutes in the queue with only 3 people ahead of me due to 2 of the staff members conversating with friends who work within the terminal but not at McDonalds, and providing the with free drinks and discounted food, they also caused disruption amongst the customers as they were shouting and often swearing. It took one of the other members of staff to tell them to be quiet which they just disregarded - his annoyance could be seen by all.

Having finally made my order and recieving my Burger, when I began to eat it, all I found inside was the peice of chicken and a gurkin, no sauce, salad or anything else. Im not sure if this is what is in the burger but for the price of the meal, I recieved less than I would in a Happy Meal.

With this restaurant being placed in a Terminal with overseas customers, surely McDonalds do not want promote such an awful impression. This was certainly the worst McDonalds I have been to, I would even go to say it is the worst restaurant I have been to and for a global brand of McDonalds stature, I am shocked to have recieved that sort of service. I certainly will not be returning to that Branch, and just hope that this was an isolated occurance.