I have submitted a complaint on not enough ice a McDonalds That we went to regularly. This complaint that i have is also about getting extra ice, although this McDonalds ALWAYS gives me extra ice, we ordered extra ice one day and pulled up to the pick-up window to pick up our drinks. When we were handed our drinks right away you could tell it was not extra ice, so my boyfriend asked them if they could put more ice in the cups for us. To our surprise we were told to PULL UP TO THE WAITING AREA FOR ICE!!! Pull up for ice?!?!? And they wern't busy!!! I thought it was outrageaus that were were told to pull up for the ice, since when does it take more than 5 seconds to add ice to a drink. I have had my orders wrong A LOT at this and many other McDonalds, but the sheer reason that it was something as simple as ice is what really makes me mad. i just feel, if you don't want to do your job then quit, there are many other people out there who need a job and would probly do a better job.

On Monday night approx 9:41pm, I pulled up the drive-thru at McDonalds to order a SouthWestern Salad. I was advised that it was not available and to opt for another kind. I declined and instead decided to order from the dollar Menu. So I ordered a chicken sandwich, small fries and a hot fudge sundae. Paid at the first window and then drove to the second window to pick up my order. I was then adviced that besides the sundae, my order was not ready, to drive to a parking space and that my order would be brought out to me shortly.

9: 55pm I got out of my car and went inside the store where I asked the clerk about my order. In dismay she did not even remember what I ordered. She asked me what had I ordered, baffled I advised her to figure it out. I was so appalled, i requested to speak to the Manager, to whom I expressed dissatisfaction with the service I had receive. I requested the name of the Manager on duty, but one of the employees suggested that I take a number and call the supervisor the following day. I refused and demanded the name of the Manager. Two people came out, claiming to be Managers. Reluctantly provided their names; Mario Page and Ernest Perez as I intended to report the matter to the Corporate Office.

While the sundae melted away, I finally got my order. Although it was doubled, I was not happy with the way I was treated. Infact, even after they gave me the order, the fries and chicken burgers were cold. The catchup I requested was not included in the bag. I want my money..it does not matter whether I only spent $3.00. The bottom line is they wasted my time, made my hunger pangs worse and basically aggravated by lack of professionalism and poor service.


Torture at McDonalds,
(203) 974-9726

i had heard alot about racists people but havent seen any until i went to this mcdonalds in edmonton located at oliver square...if you ever get a chance go there and ask to meet the manager also called Kristy Moloney ...have no idea what her race is and what is wrong with her but the time she started work most of the old people have left most of them said that they were abused by her, didnt got the respect that they deserved and had to work more that 8 hours just so that she can go home early to her boyfriend. Are employee rights more important that anything else?... even if you call the complaint office they wont reply to your call or even answer it if you have had a complaint before. and their head office near the west edmonton mall wouldnt allow you in if they dont know who you are... what would you do if you went to the place and were abused by a racist ...just to get an experience do visit her at Mcdonalds oliver square hope you wont be disappointed

I walk in. I go to wash my hands as a young lady gets in line. She was quite attractive yet, none-the less, I was there for my new 'Mushroom Angus Swiss Burger' trial. As I return from the restroom 'cleansed' and prepared to eat, I notice the manager is not only trying to impress this lady, but, he tries to flip her cup in the air and catch-it in the air- & behind his back. I know a very important rule in business is to be professional, as I am currently in a business course at my college, Full Sail University. On his attempt to catch the cup he fumbles and was not able to perform what I would call a 'street stunt' unsuitable for the manager in charge of different ages as well as diversities. To me this was very childish. The line with me was being held up. Well, the lady seemed to be un-impressed then walked on. I noticed her husband/boyfriend/ or possible business contact met her, and their conversation started over some papers. I saw the insignificance in trying to impress someone who was not 'waiting for a show'. I place my order for the new burger and complimentary water. I noticed the staff looked un-attentive. 'Dominique', the Manager, is still trying to dance his way through orders, and it is not going very well. He once again fumbled, now with my Mushroom Angus Swiss burger. When someone is trying to dance there way through work I acknowledge when it is not going well so my plans had switched. I now wanted a soda. I ask the lady of his same descent ' Can I just get a coke'. She calls him over. "Dominique, the man needs a coke", she says. She was present and capable to take my order, but passed it off, so he returns. "All I need is a coke", I say. I give him a dollar and twenty-five cents for a soda that rings up as $1.11. He asks me, "Do you have a penny"? So I say, “I feel that is my choice", but, "here". He asks, “Do you have another quarter?” I figured what he is doing was maybe I had the price wrong, because I could not see the screen. It was not lit. He throws the $1.25, the penny, and the extra quarter in his drawer, shuts the drawer, turns his back, and walks away. There is no lesson in becoming a thief. I then blatantly saw the one dollar and eleven cent receipt. I thought to myself, ‘hey, your a thief'. There was no point in this other than intimidation so I say while both employees have there back turn to me and performing no tasks, "here I'll just put all my change in the charity". I put over two dollars in the charity to over-substantiate his ruling on the soda. This is not the first time I have caught attitude from this guy. I'm left as a man with no change and everything to gain. That is not the type of business I want to see in the town I have lived through adolescence into adulthood. I caught a bit racial profiling as I turned the corner and the two, a middle-aged female Co-worker, and Dominique, that afternoons Manager on duty, let out a hardy laugh. Where is the service? Where is my respect? He can't even see around the corner to see how much of a fool he played himself in front of I, and the lady which he originally tried to impress whom had official matters with another. I do not like to be taken from, and then laughed at behind the corner when he can't see there is another world not in concern with his impressions or impersonations. Thus my complaint is to say that I know this isn't the first one, and if it is, isn't charity to the youth of the generations more then enough for me to not hold a grudge, but 40 cents is a very viable enough argument to act upon when it is blatantly taken before my very eyes?
The reason I say there was racial profiling is because I am of Norwegian descent. The lady in line was just as blonde and fair someone of a Swedish descent. So two African-Americans hailing a prejudice barrier against someone like me, being a student under a world-renowned writer and reverend makes no sense. Why would he try to impress the lady more fair skinned then me? It's strange what we can do to misuse or authority, but it makes no sense. When I've got everything to gain and nothing to prove, even 40 cents, after him asking for more over the one cent exchange rate to avoid pennies, is just thievery. For him to take my change like I owe it to him for his performance is ridiculing and judge-mental. How did he know I didn't need that? What makes me so rich over my descent? If so much more went to charity, which seem to un-phase him, (probably because they have the key for that, too) then this has become a distraught complaint, and shouldn't be the first one. I caught this guy trying hand my father food over me when we stood, dressed the same, look alike, and my Father had just paid for my order. He would not hand me the tray that day as if he could possibly ever come between My Father and I. This guy knew exactly what he was doing, and as in his little performance, he says to the lady, "I'm a little off". Well if there was managing here then it would show and if there was growth and prosperity in the business, I wouldn't have to place a complaint. What is there to prove to someone who has nothing to prove? I do hope there is more justice in this complaint department then something complimentary. Once charity is involved, it's too late to apologize it's paid for and the spirit has it covered!

The General Manager at this store punishes employees when they ask for time off. If an employee requests a day off, she will not schedule them to work for weeks at a time.

Recently an employee at this store had a family emergency and needed to fly out of state for a funeral. After returning from the funeral, this employee was not put on the schedule for two months because the General Manager told her that she was unreliable.

This is a bad place to work and they do not treat the employees well.