I ordered two large shakes and paid$6.76. I was handed two shakes and straws, no holder, no bag, nothing. I asked if I could have something to carry them in, as the ice cream was dripping down the sides. I was told "we're out". I asked how I could drive and not have these all over my upholstery. It was not her problem as she shut the window. The shakes fell to the pavement. I called the store when I got home to complain to the manager, who also hung up. It is not their problem, HOWEVER, THEY WILL KEEP THE MONEY. I called again to ask for a complaint line, and was hung up on again. Now THAT is customer service.

The employee's are playing around behind the counter. They are not getting the orders right. In the drive through, they are leaning out the window petting a dog with their hands (which have their gloves on) and then handling the food. That is disgusting. The fast food service there is just getting worse and worse. Last, but not least is their milk shake machine always seems to be broke down and that goes for lots of the McDonalds. I hope they do something about this service or they will lose me and my family as customers.

I ordered coffee with whip cream at the McDonalds in Shippensburg through the drive through and also gave a donation to the Ronald McDonald House through the drive through. After receiving my coffee I pulled over to the parkinglot to drink my coffee and the whip cream wasn't there as ordered, nor was the splenda or creamer. I walked into the Mcdonalds (it was late at night) and told the person at the counter that I ordered whip cream and it wasn't there and could they please put whip cream on my coffee. i approached them respectfully, albeit a bit irritated at having to come out of my car in the cold. Instead of fulfilling my order calmly, they retaliated and commented "Well, if you want whip cream on your coffee, what you NEED TO DO is prove you ordered it! Where is your receipt?"

I had my Mcdonalds coffee in my hand and replied, " I just ordered it just NOW. I was just in the drive through. What You NEED TO DO is do your job right! I have come through this Mcdonalds several times and several times you have gotten my order wrong." The sales agent continued, "Well I don't appreciate you telling me how to do my job! And began losing his temper. At that point I just left, as they clearly had no concern for the customer or the quality of their service.

I then contacted the owner of Mcdonalds and NEVER received a call back, so I filed a complaint with the Better business bureau. Since then, I have had a growing number of problems with local restaurants every time I request a nice cup of coffee (the local restaurants here serve burnt or old coffee) and think that maybe similar people own these local businesses and are trying to make me out. I no longer go to a restaurant in Shippensburg because of regular and ongoing mistreatment.

Our family and friends visit this McDonalds frequently because of convenience. Our 2-3 year old children love it also. The problem is that the children's section is unfit for the young ones in many ways. It is not kept sanitary throughout the day, things are not wiped down and the area always needs to be swept. Little kids are running around in bare feet or in stockings since they take their shoes off for the slide and playground. And the slide and playground are filthy dirty too. It appears that they are NEVER cleaned. The windows in this section are likewise filthy. Next is the condition of what is supposed to be the attractions for the little ones. The air hockey game has been broken for 6 months at least along with the foot ball and the other arcade machines which the little ones always ask to play with but cannot.

We thought many parties would be great for this area IF the section was tended to. Please help us get this corrected so we do not have to travel to a more suitable kid-friendly McDonalds in a different town.

Every time I go to the Gardiner McDonalds there is slow and rude service. It's ridiculous! One time I got the incorrect change back and the cashier wouldn't do anything about it. When I spoke the manager all she had to say was "okay" she wouldn't fix the problem either! I complain to the franchise owner, but nothing ever changes.