Today, Jan 02, 2008. I walked into the nearby Mcdonalds resturant. I frequently eat at Mcdonlds and have always had excellant service. However, today, the Mcdonalds customer service help were extremely RUDE!!! They did not use customer skills, such as "how are you today?" or "how can I help you?" They were just staring @ me and I had to intiate my order. Well, I placed my order and did not receive any thank yous or is there anything else, I did not get any feedback, as a "normal" Mcdonalds would do. I then received my order and again cashier did not intiate any conversation at all and RUDELY insisted that I am only allowed two ketchups for my order. I become upset and immediately stated that, in all my Mcdonalds experiences, no one has ever told me that i am limited to two ketchups. I felt that my Mcdonlds experience @ Window Rock was the worst ever. The cashier went on to complain to me about my request for more ketchups and insisted that I was done. This definitely needs some attention, as I' m sure that if I recieved this experience, imagine how many other customers recieve the same attention at this particular Mcdonalds. Again, I am well aware of the wonderful service that is encourged @ a Mcdonalds Resturant. Please respond to this compliant.

think its important for people to know about really really bad service so they can avoid the stress that it causes. I work overnights so my "lunch" break is around bar closing time, so as far as fast food places i am pretty limited with choices. I decided to visit the Mcdonalds on 38th st in fargo, which i have been to numerous times with no problem. However on the morning on December 28th (around 2:25am) I experience the worst customer service EVER! The man taking the orders at the speaker was rude before i could even order. After placing my order and moving to the first window, he just stuck his hand out the window and snatched the money from my hands, i had to knock on the window to give him the change portion of my total. After pulling away from the second window i checked my bag to make sure the dipping sauce for my chicken nuggets was there, and of course it wasn't. I pulled back around to the drive thru and simply asked for the sauce I had asked for with my nuggets. The man snapped back " pull to the second window and yell at them, its not my f----ing fault" At this point there where 5 cars ahead of me, when i got to the first window i as the man "can i just get my sauce here so I don't have to wait any longer" He slammed the window then came back and told me it would be $.50 per packet. I said " I ordered a 10 piece nugget and would like the sauce I asked for when i originally ordered" This man then proceeded to yell obscenities and called me every name in the book then told me to go to hardee's and slammed the window. I was almost in tears. I pulled up to the second window and handed my bag to the lady there and said " All I want is the sauce I originally ordered so I can eat my nuggets, I didn't need that man yelling at me" at this point I could still hear the man in the back calling me names and swearing up a storm. She handed me the sauce and closed the window. No apology or anything. I returned to work and called the store asking to speak to the manager. Justin gave me the mans name but again no apology or anything from him. I asked him if this is something they do on a regular basis he simply said "its been a long night" I have never been so humiliated and hurt by someone whom I don't know. Sadly I know that nothing will be done to this man, he will continue treating customers like this. What ever happened to customer service???

The other morning on my way to work, I stopped to get a mocha coffee. I waited a short period of time and when she opened the window, she handed me a bag FULL of food. I had ordered 1 medium mocha coffee. I had to wait 10 munutes for a coffee i had paid $2.98 for. i was late for work.

The following day i stopped again..this time i went IN the place and ordered. first she gave me a COLD mocha (clearly i had ordered a HOT coffee..it was 26 degrees outside)then they left off the whipped cream & chocolate...not a huge deal but shoddy none the less. when i asked her to make it the way it is in the pictured advertisement, i was rudely scolded in front of other customers, and told that it didnt come that way (which it does). she then continued to curse in spanish.

Giving them one last chance i went to a totally different McDonalds on hwy 49 in Concord NC...the service was s l o w and once again my 1 item order was screwed up. i recieved a half a cup of coffee, no toppings and a rude attitude. Im a mother of 4 children and 9 grandchildren..i have advised all of my family and friends to boycott McDonalds...we now go to BURGER KING.

Its 3am im at the Mcdonalds on Jean Talon Next to parc metro i order 2 junior chicken sandwich's a big frie and a big coke i go sit down in the back so then the cook comes up to us and tells us u cant sit there u have to sit in the front...but in the front there was a bum standing arround there with condoms on the table and all kinds of garbage not verry pleasent to look at when ur eating...so then i take a bite of my sandwich and realized it was cold, burned and looked as if it was sitting there for an hour so i decided to ask for a fresh one which i did get but that didnt feel like it was enough the place was dirty most tables were full of ketcup bbq sauce or whatever and the manager wanted us to go sit in the front with the bum standing there and his condoms and garbage and napkin that he kept wipping the blood from his nose so then i decided to go and ask the employees names so i can complain but they didnt wanna give their names so i got the boss's number wich i will call and complain also and after i got the number the cook comes out from the back all with attitude to try and start an argument with me as if he wanted to fight, since when do mcdonalds employees come out and wanna start fights with the customers that is wrong, i hope who ever reads this understands my situation and really does something cause i know i will...i dont have a lot of money but believe me ill take this as far as i can and get it out in the news i wont rest !
Thank you for reading and i hope this falls into the right hands...

After waiting in the drive through line up for almost 20 minutes, I was refused service from a laughing employee- was told that if I wanted to redeem the free coupons I had to wait and go inside. I waited an additional 10minutes behind 2 cars and went in. They also laughed about me being upset. The manager laughed as well- when I got even more angry that the item wasn't available (ice cream machine wasn't working) she shrugged me off giggling. I told her if they weren't going to accept coupons thru the drive thru that they should hang a sign saying so on the first menu board so no one has to wait in line wasting their gasoline. She looked at me and said- VERY snotty and loud - "Well, SORRY!!!" and walked away from me without another word. She didn't offer me another option and was very far from sincere or helpful. Because my daughter was sick in the car waiting for her cone, this 30-45 mins was a complete waste of my time and was very upsetting. Never mind the money I wasted on the gas!