I ordered a breakfast item and paid with my bank card. A few minutes went by and the order taker said that she could not find my receipt even though her cash register read that my order had been paid for. I asked for the amount so I could write it down in my checkbook and she muttered something, and I had to ask her a second time before she gave me the dollar amount of my order. A few more minutes went by and she looked into a bag that was sitting on the counter and said, "Oh, there is your receipt!". I asked her who had put the bag on the counter and the manager/assistant manager, who was standing not too far away, said that she had told me that my order and receipt was on the counter. I said, "No you didn't", and she said, "Yes, I did". This exchange went on a couple more times and I finally said to her, "how can you say that you told me that that was my order and receipt in the bag when the order taker did not even hear you... she was still looking for my receipt? I only got a cold stare . This store needs new management and has needed it for a long time. This store is never very busy and they still have problems, i.e. can't get an order right, rudeness and a long, long wait for customers. In the past several years, I have seen many customers just leave the store, myself included. After this last incidence of total rudeness, I will never return to the Newton Falls, Ohio McDonald's in Trumbull County.

I wanted to order a senior coffee, chicken wrap, yogart parfait, water. The cashier took my money, gave me change and said nothing. I ask if they had fresh coffee? No response. Ask different person, a woman in a brown uniform, she said no. I ask if it would be too much trouble to make a fresh pot. The only answer was, after standing several minutes, was "it will a while"! I said ok, I was eating in. The cashier moved my tray, told me to put my reciept on the tray. When my order came up, there were "3" spicy wraps, fried? I had ask for "1", grilled. There was no coffee, no water, no yogart! After waiting for the cashier to wait on 3 other customers, I finally got her to look my way. She put a paper cup on the tray. I had to wait till the cashier waited on other customers, then she looked at me. She never spoke! I ask for my yogart and coffee. She handed me my yogart, but no coffee. I waited till the person in the brown uniform turned my way. I ask about the coffee, she said it would be made in a moment. I went and sat down, ate my wrap, offered to give one to an employee on brake. She didn't want it. I told her what had happened. She got up and left. I offered the wrap to another young customer and his girlfriend. They took it, and laughed when I told them what had happened. Another customer, who had been behind me was leaving, and ask me if I ever got my coffee. I shook my head, and said no. I got up when back to the cashier. I ask with some impatients, when was I ever going to get my coffee. She never spoke! After she waited on other customers she poured me a cup of coffee, handed it to me. I thanked her. She never answered. I've never taken the time to write about a comlaint. This isn't the first. My wife and I travel alot. We just returned from a 2 week trip to Williamsburg and Ashville, N.C. We stopped at many McDonald resturants on our trip. Of all of the fast food resturants, McDonalds was consistantly the poorest quality. The "help" was very unresponsive, and not friendly in most of the places we stopped. The restrooms in Mc Donalds were absolutely the worst of ANY of the other places we stopped. Wish management would impress upon the workers, to at least be polite and see that the restrooms were keep clean. Thanks I feel better, I know I have plenty of other choices for places to stop and eat. But it seems that "we" the money spending customers should at least get what we order, and not have to be totally ignored!

This is going on for 2 months now, workers cant count change, but don't know what it is have to be told witch coin to give. Not just my orders, but other. Food all wrong on orders, ask for extra pickles and onions get none coffee is never made and when made its cold server are slow and most cant ring up your orders workers pick there nails at counter, scratch their head, then serve food, the drive through is a night mare no napkins or no hot mustard for the nuggets rong hamburger by the time you get it straight every thinks cold their are 10 people in their but nobody can wait on you because its not their station.

My boyfriend, a friend of ours, and myself had decided to go through the Mcdonalds drive thru for a quick dinner. We wanted:

1 Quarter Pounder meal with Mello Yello

1 Double Quarter Pounder with Root Beer, no pickles

1 Big and Tasty sandwich

Not a difficult order, right?

Wrong!

We got into the drive thru around 7 pm, it was not too busy. We placed our order, and the girl repeated:

1 QP meal, Root Beer

1 Big and Tasty meal, Coke, no pickles

We tried multiple times to repeat it, making sure to be very clear. We even turned off the car, in case she couldn't hear us. After almost 10 minutes (not an exagerration!) we decided to try one last time. She almost had it, we thought. Then, she asked (for the first time) if we wanted cheese on the Big & Tasty. I said no. There was at least a 10 second pause, followed by "That was with cheese, right?"

I have no idea what she was doing during that pause, as any customers in front of us were long gone, but it was the final straw.

I said no again, and asked her to repeat what she had on the order. She repeated it back:

Big & Tasty combo with cheese and Root Beer,

QP combo, extra pickles, coke

Double QP combo, Mello Yello

We left.

I did not know that this bad of service was even possible. We laughed about it for quite a while, and it has become a big joke amongst friends, but really...

How did this girl even get the job?

Date = 2008-07-21-21:28:19
Name = Karl Daniel
Address = 305 west 45th street
City = New York
St = NY
Zip = 10036
Country = United States
Email = [email protected]
Home phone =
Work phone = 917-302-6820
Company Name = McDonalds Delivery
Company Contact = Would not give name
Company Address =
City = NYC
State/Prov = NY
Zip2 = 10036
Country = United States
Company phone = 212-337-3278

Incident = I called for a delivery on July 20@ 8:00pm. I waited for delivery until 9:00pm. I called back and i asked where the food was and they told me that the grill on 44th and 8th ave. was not working. I asked why no one called to tell me not to expect delivery. They were very rude and dismissive. I then walked over to 44th and 8th and there was no problem with the grill. I then called back and asked why i was lied to and they hung up on me. I called again and asked for a supervisor. There was not a supervisor to speak to... again very rude to me.I think this is a great dis-service and i don't appreciate being hung up on and lied to. I love McDonalds and will continue to eat there but i was very surprised of the treatment i received.

Damage Resulting =
Contact me = N.