Saturday like so many other days they have about 5-6 people making the food and they mess up the sandwiches every time all day long. Also had one cashier going with three managers there. Taking five minutes for each person is to long to punch a registar. We ordered after standing in line 10 minutes and they over charged after telling the lady 4 times what we wanted...waited another 7 minutes while the manager tried to get to the regerstar to refund the money to us. Then I had to ask 2 times for our drink cups from the manager.Also asked for a plain cheesburger and got a cheeseburger with everything on it. Hubby got a Big Mac little lettuce and he didn't get that right either. After we sat for another 10 minutes the manager brought out the cookies for our g-daughter as there was none made and I had to ask for my g-daughters chocolate milk that we didn't get. While eating obsevered a gentleman with 2 little kids and he also didn't get the hamburgers that was suppose to be in the Kid's meal...he had to go and get them. We counted 4 people who went and tried to get ketcup out of the pump and there was none...the manager gave them packs of ketcup and after 15 minutes she finally told the guy who was supposly cleaning tables to check the ketcup. he did but after he checked it by changing something he squirted ketcup in a small pile on the plate under the pump and left the pile of ketcup. This happens every day ( 2 times a week) when we go there. As of today we no longer want to return to an unorganized resturant where you have to wait for fast food and always getting our order wrong. I have complained several times this year to the manager ( different ones ) and it still is not imprroving. I think these Managers and workers need a good meeting and told if not getting things done right...there ARE other people who are looking for a job. This does make people go to other buisnesses as it will us. Thanks for your time and hopefully something is done to improve this store as it is heading downhill instead of uphill like it should. Also a smile would not hurt from them either.