It is amazing that a Company of the (so-called) repute of MCE Technologies, having an association with a Company as customer-friendly as Apple, should have such abysmal customer service standards! In fact, it has no customer service at all. I placed an order for an external blu-ray drive on 8/31 and, to date, have received no feedback from MCE on shipment status - not even the promised tracking number, despite having sent them several e-mail messages. Meantime, I've been informed by my credit card issuing bank that the value of the product has been fully charged to my account. Obviously, quite a few others, like me, have had similar experiences with MCE. The thing of concern is that despite having publicized the problem on forums such as this, MCE continue to be insensitive to customer needs! So, what now??