I am a Senior woman on disability living alone.
MCI'S Customer Service is in Argentina & India - they speak very
little English & can do ABSOLUTELY NOTHING to help you but
read from a computer screen - "I'm sorry" blaw, blaw, blaw - over & over.
My Voice Mail has been INoperative for over 3 WEEKS!!! This is an
internal system at MCI & AT&T said it's easy to fix.
MCI 'Executive Office' are 5 woman in a cubile-they are worthless
as well.
I reported this bad & dangerous service - I need my voice-mail to
CA Public Utilities Commm & when I did - MCI --PUNISHED ME--
& that w/e turned off my entire system. My phone still not working
Warning - stay far AWAY from MCI Harrassed Customer

My mother in law has been waiting for her telephone line to be transfered. She's in the building next store. we (family) called the day before thanksgiving, the holidays, and its still not on today is Dec 4th. It should have been on Dec 3rd.

DID I MENTION SHES 83, LIVING IN ELDERLY HOUSING WITH NO PHONE, AND 83 BIRTHDAY COMING UP, 9 CHILDREN, WORLDWIDE, WHO CANNOT CALL HER. AND I'M JUST ONE OF MANY THE DAUGHTER IN LAWS. DID I MENTION HER BILL IS PAID IN FULL. NO ANSWERS, JUST RUNAROUND, TODAY IT WAS ITS GOING TO TAKE 24 MORE HOURS. WHY? PATIENCE IS A VIRTUE AND I'M THE ONE WITH PATIENCE AND I'M WRITING YOU.

YOU'LL PROBABLY LOOSE OUR WHOLE FAMILY'S SUPPORT WORLDWIDE.

I closed an account on 6/3/08 as the number had been changed. This account was actually a number for my handicap brother who is disabled. He paid part of the bill in July and on August 2 sent the remainder of the balance. In the meantime MCI sent this account to their collections agency, (Solomon & Solomon, PC) and sent it to the credit report agency for the $11.62. MCI never sent us notice that this bill had to be paid in full because it was a closed account.
When I received my first communication on this account on 8/8/08 I contacted Solomon & Solomon PC immediately to see why this account was sent to them. They told me it had been paid in full. OK, I already new that. I asked if this account had been sent to the Credit Bureau Agency and they told me to contact MCI. To make this short I contacted MCI and Solomon & Solomon 11 times in two days and each company kept telling me to contact the other. Neither company would give me the answers to what Credit Bureau. Solomon & Solomon insisted that they never sent accounts to Credit Bureau Agencies and that it was MCI. MCI insisted it was Solomon & Solomon.
This account never should have been sent to collections. I have four other telephone numbers with MCI and they automatically take their payment each month with my credit card. I am so displeased with their service I am taking my business elsewhere.
I still would like to know what Credit Bureau Agency they sent my name and account to.

I have been an MCI since 1981, my husband talked with an ATT representative and switched our services for approximately a week. The package he ordered was never installed. I called MCI on 9-26-07, l0-17-07,11-1-07 and 11-06-07 each time they will reinstate service within three to five working days. I have been on hold for fifty four minutes attempting to speak to operators, supervisor of each operation. How can I report this unacceptable phone service.

Thank you.
Libby Thompson

It's been 4 months now and I still have not received this credit I deserve.

----- Original Message -----
From: <[email protected]
To: <perezcity
Sent: Saturday, May 06, 2006 9:59 PM
Subject: MCI e-Customer Service

Dear Romeo Perez,

Thank you for contacting MCI e-Customer Service.

I have received your e-mail inquiring about the credit of $52.99.

Please be aware that a credit of $52.99 was issued on 02/09/06 and will be reflected on one of your next two bank statements. I apologize for any inconvenience you may have experienced.

MCI is committed to ensuring you make the most of your service. If you have any additional questions or concerns, please visit Online Account Manager at www.mci.com/service.

Sincerely,

Nandini
e-Customer Service

From: Rom Perez <perezcity
Sent: 05/06/2006 11:49:20 PM CDT
To: [email protected]
Subject: Re: MCI e-Customer Service

When will I be credited for 52.99?
----- Original Message -----
From: <[email protected]
To: <perezcity
Sent: Saturday, March 25, 2006 1:19 PM
Subject: MCI e-Customer Service


Dear Romeo

Thank you for contacting MCI e-Customer Service.

I have received your e-mail inquiring about the credit of $52.99. Please be aware that a credit of $52.99 was issued on 02/09/06 and will be reflected on one of your next two bank statements, depending on your billing cycle. I regret any confusion that you may have experienced and apologize for any inconvenience you may have experienced.

MCI is committed to ensuring you make the most of your service. If you have any additional questions or concerns, please visit Online Account Manager at www.mci.com/service.

Sincerely,

Binita
e-Customer Service

From: perezcity
Sent: 03/25/2006 02:09:24 PM CST
To: [email protected]
Subject: Bill/Statement


Customer Information:
Customer Name: ROMEO
Email Address: perezcity
Customer Account: 7GE3ssss

Topic: Bill/Statement

When are you going to deduct my credit of $52.99? If you want to keep me being one of your subscriber, you may want to get this done as soon as possible for I am growing impatient.