I purchased an overpriced laptop from this company and right from the start of purchasing I was a little skeptical about my purchase. After about 8 months I noticed the power adapter connection at the back was getting pretty hot. I called MDG support and they told me I would have to drop it off for support. Within 2 weeks I had the machine at the store, I had only used it lightly to back up files and data before warranty repairs. The notebook basically gets to the point where if you touch the plug you will burn yourself, and I now notice that the plug is actually almost on fire and is clearly burnt. So I dropped the laptop for service at MDG and after 10 days called for the status, I was shocked that the store had no idea where my laptop was and someone was to call me back. After waiting for long at last I received a call after 5 days to tell me no warranty. I called them back and was told to write and escalation letter. I agreed and sent Escalation Email Regarding Laptop. But still no response so I sent second email regarding the status of my computer. After 5 days I received the call and was told the same thing I have been told at the store level regardless of my escalation. He tells me to call the store for the status and I refused. I ask him to call the store and deal with it. I dropped my laptop off for service and I want it back fixed. It's been 3 months all this is going on and can see no chances of getting my laptop back. Decide on your own whether they are the right one for the purchase.

In October of 2008, My laptop which I had purchased through a MDG computers Television ad, had broken. It seems the hinges had siezed. (things that had never worked on the computer was the F3 key which turned the mouse pad on or off, the CD rom stopped working within a month of purchase as well.)When i tried to get service for this computer, they told me i would have to ship it back to them and they would work on it. My business centers around my laptop and could not send it back to them, so i worked with it the way it was, not needing the CD rom and using a piece of cardboard to cover the onboard mousepad. BUT I decided I would give them another shot, I ordered another Laptop computer. the end of November 2008. After going through their paperwork hoops the deal was finally made and apparently the computer had been shipped. and would be in within 7 to 10 days. The package was lost, for weeks. They couldn't find it and refused to resend another one. my husband also purchased a desk top computer from them around the same time as I did. they also lost one of those packages as well. the laptop from november was shipped with a bad AC adapter cord, it makes hissing sounds, when i called them to have it replaced. They told me i would have to ship back the system and they would fix it. Again my business continues to be ran by my laptop. after spend over $5000.00 there in the last 2 years you think they would just send out another adapter and what if the next one they send out also makes the sound? On top of having to speak to them 30 to 50 times since november for many issues concerning both products. the windows activation on the Desktop keeps expiring and I have to keep calling. The salesman for my laptop had such poor language skills that I had to keep getting another agent to help me understand.

When 1 computer is faulty after owning it, then it's a dud, and move on... BUT when you order 3 from the same company and you have problems with all 3 then there is an issue with the company!

I have contacted the company and told them I want to return all the products, they told me it is my choice but they would still go to collections and affect my credit rating.

So as a consumer I can not return the product and get my money back, like a normal business. So I continue to pay for faulty computers with even less Knowledgeable computer support staff.

In the future, I will not buy an MDG computer ever again. But this will in the end cost me thousands of dollars, because I am unable to get my money back or return the items.

(at the same time as I bought these 2 computers from MDG, I bought my children each a DELL laptop and yet to have problems with ANY aspect of those purchases.)

I too have been taken by this company. We purchased a computer in January of this year(2008) at MDG in London. I ordered my computer to have a card slot at the front of the computer for my camera card and they did not install it. I also had upgraded my keyboard and mouse and they sent me the basis one. Because the card slot and the speakers they threw into the deal for being a first time MDG customer were not in stock I said I would come back in 2 days once it would be in. They still did not have my speakers and forgot all about the card slot. To top it all off when we got everything home they didn't inlude a power cord. I called them and they were ever so sorry but thier techs are very busy servicing people and it was an over site on their part. I called them and said I was getting a bad feeling from them about all the missing components and would prefer my money back. It was then I was told no refunds or money back. They had no idea what I did to the computer. I had to remeind them I did nothing as I didn't have a power cord to use it.

I would never buy one from them again and now it is Oct 2008 and I have to look at getting a new computer because the one I purchased form MDG doesn't work at all. I have had to put more ram on it and a new video card in it because what they installed would not support Vista.

Make this a lesson to all. Stay away from them. I have heard good stories but more bad. Anyone I talk to about computers either has experienced or knows someone who has experienced the horror I have gon through.

It is especially disheartening cause I don't know that much about computers nor do I ever want to. I can buy a car and not get ripped off. Why can't I buy a computer and not have the same trust in the sales person?

I received a coupon in the mail for "Free Premium Anti-Virus Protection Suite", "Free Installation and Configuration" and "Free Updates for One Year". This package is supposed to worth $179 but is free for being an MDG customer and buying their products. All I had to do was call the Hamilton store to make an appointment to have this installed. I called the Hamilton Store and was told all I had to do was bring the computer in and leave it for a couple of days. We took the computer in on a Wednesday.

On Friday, I got a message from the technician stating that my so called "Free Premium Anti-Virus Protection Suite" was going to cost me additional money. Apparently this additional fee was the technician to delete the old anti-virus protection, install new software and then install the new "Free Premium Anti-Virus Protection Suite."

I re-read the letter I received with the coupon and nowhere in that letter does it states there would be an additional charge. It clearly states "Free installation and configuration". Am I missing something in the translation? As well, nothing was mentioned at the store when I dropped off the computer that could be possible hidden extra cost. I decided that I would not pay the extra fee and went down to pick up my computer. When I was in the store, I asked to speak the manager but was told he was on holidays and the technician was the one who was left in charge.

I feel that I have been misled by both the letter which accompanied the coupon, and the technician for not stating that there could be an extra cost involved. I am from out of town so this was an inconvenience to me to have to drive to Hamilton only to be told that it wasn't "free" after all.

Would I buy another product from MDG - no way and I would not recommend them to anyone else either.

On September 13, 2007 I contacted MDG computers to let them know that contrary to what we had been told by their salesperson, the battery life of the laptop computer, Acer 5610Z, even on a full charge, was no where near four hours. The battery life was a key factor in the purchase of the computer, because I use it when I commute and my daughter would be using it at university.

The manager, Alex (no last name was given) indicated that when he spoke to his salesperson, he denied saying it was four hours. I told the manager that as this was a make-or-break factor in the sale, I know the salesperson did say it and my daughter, who accompanied me to the purchase, also heard him say it. I asked Alex if I could exchange it (we'd used it for about two weeks) for a computer that had a four-hour battery, and he said that he doesn't allow returns or exchanges because some people abuse that. He asked me if I had done various things to the computer to help prolong the battery life, and I said we had, such as reducing the brightness of the screen, turning off unnecessary programs, and making sure the battery was completely spent before recharging; basically, the advice given to us by the salesperson. He said that what he would try to do is to order a four-hour battery for my computer model from Acer.

I called back on September 19 to inquire about the progress and was told Alex was not in the office.

I called again on September 29.

I called again on October 2 after he had returned from a business trip and he told me he was still looking into solving the problem.

I called again on October 19, and told Alex I had been waiting for over a month to hear about the resolution. He told me he was doing everything he could to get hold of the battery. I told him as the three-month deferred payment plan would soon be up, I would have to start paying for the computer and needed this problem resolved as the product was not fulfilling our needs as promised by the salesperson. I told him I did not want to be paying for a $1500 dollar product that was not working as we needed. He told me he could try to extend the payment plan but would have to charge me additional administration fees. (Basically, he'd charge me more for a product that we told him was not performing as expected after having it for just two weeks!) I said I did not want that; I would prefer to have the problem resolved. He said he would get back to me.

After not hearing from him again for another two weeks, I called again on November 2nd, twice. I said as I had not heard from him and this was now going on two months I'd been hoping this problem would be resolved, that I would give him until November 6 to fix the issue. He told me that I have been using the computer for three months so obviously it was working. In essence, he completely dismissed my initial concerns and my suggestion that I exchange the computer. He ignored the fact that for a two-month period out of the almost three months that we owned the computer I had called his store six times to have the problem resolved. I basically told him that I was disappointed to realize that he had simply been stalling, rather than actively trying to solve the problem. I told him that he obviously had no intention of solving the problem from the beginning and was simply delaying for as long as possible until I had to start paying for the computer; basically I would be stuck with the product and would be paying for it. I repeated that I wanted the problem resolved by November 6 or that I would have to contact his supervisor. He told me that if I was going to give him an ultimatum, he wouldn't bother continuing to try to solve the problem (as if he had ever!), that I should contact customer service. He gave me the number 1. 877.466.3634.

I immediately called the number he gave me, which turned out to be technical support. They transferred me to customer service. My first contact was with Stephanie. I explained all that had transpired between Alex and me and told her he said I should contact them to deal with the problem further. She said she would speak to him and try to get more info. She called me back that day and said that basically he had told her he was trying to get me a battery, but, quite conveniently, in between the time that I had spoken to him and she had contacted him -- approximately 30 minutes -- he had found out that Acer did not have four-hour batteries for my computer. I told her it was rather interesting that he did not tell me that in my phone call with him earlier that morning, and that it took him seven weeks to discover this. She suggested that what she could do is contact her warehouse to find out if they had a regular battery for my computer and ship it out to me. She said it was unfortunate that we hadn't spoken earlier because she could have had it shipped that day. She told me she would take care of it.

On November 19 I called MDG customer service again because I had not received the battery. I spoke to Alison, who told me that Stephanie was away that day. She said she checked my file and had spoken to her supervisor, who said that Stephanie had ordered the battery and it hadn't come in yet. I told her that was strange as Stephanie had told me she could have had it shipped on November 2 when I first spoke to her. She said that it would have had to been ordered, because they don't stock the batteries for my computer, and that Stephanie even had a waybill on her desk, but they couldn't guarantee when the battery would arrive and I should keep calling back to check.

On November 27 I called Stephanie, who told me that "a product" had been shipped out on November 6 to my apartment building. I asked her to what apartment number and she said there wasn't any. I told her that I had given her my full address, as I live in an apartment building, and that it was even on my MDG customer file. She repeated that there was no apartment number and that the package had not been returned to them. I told her if UPS had not delivered it (and how could they with no apartment number?!) then they would have returned it to them. Besides, you can't deliver a courier package without a phone number, and no one from UPS ever called me! She said she had no record of the package being returned, and she would have to resolve that with them. She said she would contact her warehouse again to see if they had a battery.

A few minutes later, she called me back and said they didn't have the battery and they were not going to order it and there was nothing else they could do. She suggested I go back to the James Street store in Hamilton, where I'd first been given the runaround, to see if they would give me a store credit. I told her that after having been given the runaround for two months by the store manager, why would she think they would do anything further and that he had passed the problem on to them. She told me there was nothing else she could do because I had bought the product at a store, not at MDGDirect, their online store. I told her that she had left me no choice but to contact the Better Business Bureau.

I have all the logs of when I made the calls to MDG. I have now been paying for a $1500 item which does not work properly, and which the store manager prevented me from exchanging at the outset, and for which he promised to get the proper part to fix the problem. I have been treated with an absolute lack of integrity and honesty by this store -- starting with the salesperson saying that the computer had a four-hour battery life on a full charge. The complete contradictions and changed stories indicate to me that neither the MDG store manager nor the customer service reps had any intentions of resolving this problem to begin with. The Better Business Bureau tried to intervene on my behalf, and MDG did not respond. What a surprise!

Over the past seven years, I have bought three computers from MDG, totalling close to $8000. They seem to think that they are getting the better of the customer in this situation by not resolving the problem and not responding to the BBB. They are profoundly wrong. For one thing, I will never buy another computer from them, so they certainly will never get another $8000 from me. But it doesn’t stop there. I have told everyone I know about my situation and have encouraged them to buy their computers elsewhere. By the time, they spread the word as well, MDG will have lost untold thousands of dollars. All because they wouldn’t solve a problem that would probably have cost them a couple hundred dollars. I guess the next time they think they can screw over a customer, they should think of the real cost to their bottom line.