Yep, as I see, MDG is still in the business of ripping off the consumers!

we bought a desktop from this nasty company in 2005, bad enough they didn't ship what was promised on their ad (all in one printer (not a cheap little $20 piece of crap printer only! Had to pay more for advertised special!), camera (not a toy! had to pay more for advertised special!), Great warranty (If you send it back to Ontario! Pay more for extended!), In house financing (Oh, when did they take over Wells Fargo?! Oh yeah - Really pay through the nose! buck a day? holey cow! when did they put 30 more days in a Month?!?!?!)

Then to top it off, monitor was cracked when it got here! charged us for replacement.

Now here's the great part-Hard drive crashed (10 months old) - oh send it to us (On your nickle of course!) and we will fix it. Cheaper to take it to a local shop. Oh did you know the fans were just about shot? $200 later, tech suggest the parts are substandard - Known him for 20 years!

Couple of years down the road. Hard drive crashes again, this time we find out that the Motherboard has been shorting out all along, not really worth putting a new hard drive in.

I think we ship all our computers to help improve third world countries, and MDG goes over and buys them back for a handful of food, just so they can put this garbage together and sell it back to us! Or maybe they just go around to garbage bins and pawn shops, add a couple of tweaks, and Voila - BRAND NEW COMPUTER!

We'll go to Staples, Future Shop - Hey even Walmart, But will never ever deal with these ripoff artists again!!! We also scream to the high heavens so none of our friends, family, aquaintances, or even strangers, get ripped off like this EVER!

I bought my computer 3 years ago and have had nothing but trouble with it. First of all I was told I'd get double the memory at no extra charge, this should have been my clue that something was not right. When I called them on it they told me that they gave me a better quality of memory and that it equaled or was better than the double memory I should have gotten. Next I was told that I'd have tech support for the life of my computer, which really only lasted year and then they wanted more money to continue tech support.

My power supply has been replaced 3 times and each time I've had to take it in to their shop for it to be replaced. Not odd you might think? Well for me it is since I was sold a lifetime warranty on all parts and in home service for an extra $499.00 plus tax. Each time I've run into problems they've made me come into their shop and bring the computer regardless of me having this extra warranty. Once again this week, this power supply is giving me trouble. I call them and get the same old story as each other time I've called. "We don't sell lifetime warranty or in home service to anyone". Yet I have this in writing. Now I'm told that the store has changed owners which creates another problem. I've made 4 calls to this store this week and each time I've been given the name of a person to talk to who will call me back the next day, yet nobody ever calls. Yesterday I'm given the name of the owner of this particular store and today I leave two more messages...neither were returned.

This time I refuse to bring my computer in unless someone is going to reimburse me the $499.00 plus tax that I paid for their bogus warranty. And I'm going to be contacting their head office and talking to a lawyer. I paid over $3000.00 for this computer and off all the computers I've owned, it's worked the least efficient and their customer service has got to be the worst I've ever dealt with in any of my dealings. Once again tomorrow I will attempt to reach the owner of this store and then my complaint goes in writing and I deal with it legally. I can't say that it's not right to deal with Canadian companies but whatever you do...DO NOT PURCHASE FROM MDG unless you want to waste your money!

Buying a computer from MDG in 2007 was the biggest mistake of my life.I asked them if it was in home support before I bought it & they said it was.Well it broke down before Christmas of 2007 & I sent it back to be fixed plus I had to Pay $20 dollars for insurance with them in case they lost or broke my computer.Every time you would have to send it back to them the charge was $20.It was the power supply as I expected plus I told them that the dvd burner wasn't working properly.Well got it back a month later & it was the power supply & they also told me the fan wasn't working.So I thought great depending on how long the fan wasn't working for the hard drive will likely be the next to go.Then I go to try & burn & it still isn't working properly so I call them & find out that they never even looked at the dvd burner so they expect me to send it back again to be fixed & then I will have to wait a month again to get it fixed.Also they have a seal on this piece of crap computer & you can't even clean the dust out of it.If you break the seal the warranty is void.This computer has been nothing but a head ache. I called them & told them I didn't want it because it was a piece of garbage & that I wasn't going to pay for it but they wouldn't take the computer back. Now about 2 months ago the screen went & then just last 3 weeks ago the hard drive went. So now the whole thing is sitting in my basement closet. So the whole computer didn't last not even 2 years & I am typing right now on my dell that is like 4 years old. I am so mad at myself that I got a computer form them & they ripped me off & I refuse to pay for a lemon. If you goggle them you will see other people got ripped off by them as well & I so wish I had of goggled them before I got a computer from them. Now my name is in the collection agency & it will stay there for life before I pay for that MDG lemon computer, Please do not get ripped off by MDG like I did.

I want MDG to know I am going to spread the word about their company to every person, friend, stranger I see or come in contact with.

I made the same mistake of wanting to buy Canadian. I went to the MDG store in Newmarket and was sold a system by a student. We got the system home and noticed that there was a white “speck” on the flat screen monitor. We called MDG and were told, “not to worry” because that often happens with the flat screens. Usually there are four or five of these dead pixels and we were lucky we only had one.

A few months later my computer crashed and I took it back to MDG for repairs. I told them that it was a business computer for three businesses and one business was an international health charity where patients depended on us for information, support and referrals to specialists in their area of expertise. I didn’t want them to think that we only used it for e-mail and computer games. We were told that they would give us same day service for an extra fee. We paid the fee and got the computer back within a few hours. Even though that was a nice turn around time, we live out of town and had to sit in a Tim Horton’s for two hours while the computer was being fixed. Anyhow, I should not complain.

Over the past weekend I had intermittent problems getting on line. I checked to see that my firewall and virus programs were up to date and were running. They were. I did a virus scan, registry scan, pest control for cookies, Counterspy, and Ewido (anti-spy program), then I did a disk clean up and defrag. The defrag program would not run and would freeze my computer. I figured that this was beyond my expertise and called MDG for an appointment. They said to just bring it in. I said that I needed a fast turnaround.

I brought the computer in around noon on Monday and spoke to the Techie. He began telling me what was wrong with the computer without even looking at it and everything was my fault and was going to cost me. He said that we didn’t have a virus program (we did) and then he said that it was a free program (it wasn’t). We told him that we had the paid version, which gave us some extra perks, and he demanded to know what those perks were. That is when I started losing it. He also told us that defragging the computer was a waste of time and that it did nothing to speed it up. I told him that on the contrary, I found it made quite a difference.

Two days later (yep, we told him that we needed the computer fixed immediately) my husband checked on the computer and the techie told him that someone had installed and old modem. We told them that they had built the computer and if anyone had installed an old modem, it was them. By Thursday we were getting fed up, then MDG called and I had hoped by that time that they were calling us to come and pick up the computer. Not the case.

Now the techie is telling me that my virus program is out of date and my computer was probably filled with spyware and viruses and he would have to sell me his virus protection software at a cost of $100.00 but that he was waiving all inspection fees and cleanup. First of all, all computer companies clean your computer when it comes in for repair. This reduces the risk of foreign objects coming in contact with computer parts. Second, the computer is just over a year old and I had an extended warranty so I should not be paying for anything. He became obnoxious and condescending and continued blabbering on about the out-dated virus freeware I had. Now I am mad and I shouted at him (something I am not proud of but he was really pushing my buttons) I told him that the virus program was a PAID version and it updates automatically every two days. I also told him that I do not take my computer online unless I see that the virus program logo (which is visible at all times in the tray) is brightly coloured indicating that it is up to date and is running in the background. I told him that of course it was out-of-date because the damn computer hadn’t been turned on in four days and the program was automatically trying to download and update the virus protection as it is set to do.

That is when he became surly and said that he would only fix the modem since I was so sure that was the problem. That is when I hung up on him and called MDG head office.

The head office was supposed to have my computer picked up from the Newmarket store and delivered to a competent repairperson at their Head Office and then returned to a store near me. I told them not to make it the Newmarket store because I was never going to go back there. Newmarket is 45 minutes from me and the next closest store is just under two hours. Nice, when you have three businesses to run and have to shut everything down to chase down computers.

We had this conversation with MDG around 4:30 on Thursday. It is now 2 p.m. on Friday and still no word about my computer. I am trying to work with a laptop computer and my backed up files. As we all know, laptops are not made for long hours of work and it is throwing off a lot of heat. MDG’s ineptitude could easily cost me two damaged computers.

Would I buy from them again? Not a chance.