Meaningful Beauty by Guthy-Renker

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Category: Lifestyle

Contact Information
Iowa, United States

Meaningful Beauty by Guthy-Renker Reviews

Rowrena June 16, 2011
Refund
Nothing but a Rip-OFF. I ordered from the TV infomercial after watching it several times and looking at in online. I was calling to order the trail of $39.99. The customer service lady that took my order talked me into ordering their two more popular items along with it because they would actually be what would help me with my age spots and dark circles, and puffiness under my eyes. When the products were not helping me with these main issues I e-mailed them and found out none of their products do that and by ordering those two extra items I was in the 60 day trial with a much larger amount billed to me. I complained on the phone and through my e-mail several times and was told to keep trying the product till my 90 days were almost over before returning it. They gave me a date in which it should be returned by and I made sure it was returned before that, THANK GOD because if I would have waited till the date they gave me I would have been too late. They hadn't refunded my money after 4 weeks so I emailed them again and was told my product was returned past the 60 days window. I went to my checking account to see which day in fact that they took the money for it and it said 3-13-11 - I mailed it back through ASPS with a delivery confirmation on 5-12-11 - and they received it 5-13-11 - exactly 60 days. I called them about it and the customer service gentlemen was so rude that I was surprised and didn't remember his name because he said fine we will refund your money and hung up on me. I emailed them again about this with proof of when I ordered it - when I returned it and when they got it back and I received an email today saying they were refunding my money but keeping the S&H charge of $9.99 - but when you order the 90 Day system it's free S&H - but when you return it then they charge you for something you didn't have to pay for when ordering it. They have to get their money somehow - Just think of all the people out there that don't return their orders because they don't want to go through what we have all gone through.

The 20 year old that wrote a nasty remark about ordering items from TV is stupid - you can tell her age - she's right to a certain degree there are a lot of scams out there but I have also ordered many things from TV or ads that were well worth my time and money. But this is pure and simple a SCAM

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