I ORDERED MEANINGFUL BEAUTY FROM AN INFOMERCIAL ON TV.
I WAS NOT TOLD THAT THIS WAS A REOCCURRING MEMBERSHIP. RECIEVED SECOND PACKAGE, IMAGINE MY SHOCK, WHY ARE THEY SENDING THIS AGAIN, I CALLED THEM THATS WHEN THEY DISCLOSED THAT THIS WAS A MEMBERSHIP NOT A ONE TIME PURCHASE. SO I WENT AND MAILED THE PACKAGE BACK. DELIVERY CONFIRMATION SAY IT WAS DELIVERED . I AM THINKING AT THIS POINT THE NIGHTMARE IS OVER. I HAVE A VERY BUSY LIFE I DON'T HAVE TIME TO SIT AROUND AND MAKE PHONE CALLS TO LET PEOPLE KNOW THEY MADE A MISTAKE. WELL GUESS WHAT THEY LOST THE PACKAGE AND ARE TELLING ME THEY DIDN'T RECIEVE IT. WOW BASICALLY IF THERE ARE ANY PROBLEMS WITH BILLING OR ERRORS ON THEIR PART THE MAKE YOU JUMP THROUGH HOOPS TO CORRECT IT. WHICH IS BS .
THEY HAVE BEEN CHARGING MY ACCOUNT THEY LAST 3 MONTHS UNAUTHORIZED STILL TRYING TO WORK THINGS OUT WITH THEM. HERE'S A HEADACHE JUST CALL
GOOD LUCK, HOPE YOU DON'T HAVE ANY PROBLEMS.

I placed my order on July 10th and eagerly waited for it to arrive. My product shipped out on the 13th and with rapid delivery I received my product @ the 17th. After using the product I can tell you it has some nice features, however the cleanser isn’t quite as cleansing as I like. It left makeup on my towel, so I don’t know that it really got everything. I also started having an allergic reaction in my eye area where small bumps started forming and my eyes itched and discharged a little. After adjusting my usage a little bit, I decided this product is not for me. And decided to make a call to their customer service department to cancel their 30 day auto delivery and get my guaranteed refund back.

So, I made the call today, (August 12th)… First I waited for what seemed like forever to get anyone to answer the call. (I am finding that this is typical when you are trying to cancel a subscription to something, so I wasn’t real surprised.) A customer account representative then picked up the call and I proceeded to tell her I would like to cancel my account. She gave her apologies that I didn’t like the product and asked me why (as, I assume, she was trained to do) I proceeded to tell her about my experience with the allergic reaction and the cleanser. She then tried her best to convince me that “the fruit extract is only in 4 of 5 of the products” and maybe I should try them all separately… I politely declined and told her I would still like to cancel.

She began the cancelation by first telling me that a new shipment was already in route to my house and that there was nothing she could do to stop it. “No problem”, I will ship it back as soon as I get it and will need to be refunded for the charge and shipping as it was before the 30 days as specified on their site. I also asked for my refund for the introductory set per their 60 day guarantee. (of course, she didn’t offer that information – I had to ask for it).Well, this is not their policy… “I’m sorry ma’am, but we cannot refund the shipping cost.” She proceeded to tell me that not only did they give me 30 days, but they also gave me an extra 10 days in order to receive the product the first time. (If you are doing the calculation, 30 days from my order date, July 10 is August 19nd) She then let it slip that their real policy is actually after 3 weeks, they send out the next shipment. I debated with her the difference between 30 days and 3 weeks… getting no where in the process.

I asked to speak to someone who could do something to fix this issue. She passed me on to another person (who I assume was her supervisor). I then debated the issue of the guarantee and the return with her. I explained that I called within the first 30 days to find that you have already shipped the next shipment of products… what gives? After some debate, she finally said “well you should have called us 2 weeks before we shipped.” WHAT???? Are you freaking kidding me? I said, “Well according to your policy online, it says 30 days, not call 2 weeks before I think you are shipping.” She then proceed to tell me that my invoice (that I didn’t have with me) said the date they would ship the next set. Of course, she didn’t have THAT information to look up…she couldn’t tell me the date they gave me or what my invoice said…but was adamant that it was just the way they do business and there was nothing that could be done. It was not their error.

I then asked her “do you know what your website says?”

She then proceeded to pull up the website…I was put on hold so she could review the website… After a long pause, she then returned to the call to tell me that the shipping costs would be refunded next week (I hadn’t even been charged for the product yet) and they were crediting my account for the 1st set (per the guarantee). My account would also be refunded once they received the 2nd shipment back from me.

Misinformation on cost, products etc. According to searches on this subject I found it has happened to many, many, many, many, many, many, many others and found so on a lot of different websites, many of the complaints were exactly what happened to me. The customer service rep and also her male supervisor would not help me execept with a 20% discount. I was suppose to be charged $29.95 and was charged over $129.95! They are very misleading both on the telephone and website.

First of all, most of you woman who have had issues had said issues because of your own stupidity and ignorance. O.k., the big question I have on my mind, is why doesn't anyone else realize the truth about infomercials? I mean, I'm only 21. T.V. and infomercials/commercials have been around since before I was born. At the age of 10, I realized that the Happy Meal cheesburgers that appear so ample and tantalizing on television, are more often than not lacking in size and flavor in reality. That's what advertising is!! I mean do you same morons go to Mc Donalds, order a Big Mac, and then bitch that it doesn't look like it does on the signs they have around the store? Another thing: the fine print. No matter WHAT you watch and order, there's always going to be fine print. I mean, jesus, most of you women who order the product are 30 and older. Are you all just that stupid? A lot of you call in and say, "Oh I didn't know it was an auto-ship program, you unjustly charged my card and I demand a refund, wah-wah-wah." Seriously, you are all lacking in common knowledge. You know that envelope sent with every shipment? Well did you ever stop to think that maybe that wasn't a "fabulous accessory"? Did any of you ever stop to think that maybe, just maybe it was sent for a reason. Hey, maybe this envelope contains vital information, or information that may help me better understand the product that I just paid money for? No, screw it. Let's just throw it away and call the people working for the company so we can scream at them and act like we're important... Meaningful Beauty is NOT a scam. The place is still in buisness, and has no threat of beaing shut down. You know why? As previously stated, it's not scam, and you all are just damned stupid. A lot of you are probably border-line retarted.

This is the complaint I filed with the Federal Trade Commission this evening:

Meaningful Beauty: With Cindy Crawford
I viewed this product (Meaningful Beauty by Cindy Crawford) on TV. I was going to purchase it for my wife. When I called to order- all of my personal information was taken, then I was told that this is a 'club'- a subscription system, and that I would receive product every month. I said (four times) that I do not want to 'subscribe'- I only want the advertised product- at the advertised price. Each time I was told that I could not purchase this product at the price advertised (29.95) without the 'club' or subscription.
I asked to speak with a supervisor. I also told him that I wanted to purchase the advertised product, without the subscription- I was told I could not. This went on for a few 'rounds' also- whereas I informed 'Frank' that I did not want the product, and then hung up. Remember: this is after I had given all of my personal information- including my credit card- as I was lead to believe we had a agreement for a product, and a price.

I must believe that this is fraudulent advertising and marketing. Nothing in the television ad says that to purchase this product- one must join a club or be forced to accept a subscription. This is also a 'first' time for me to believe that I was purchasing an item, at a set price- to have given all of my information, and then to be told that 'I was agreeing to a subscription service'- something I would not have done.

Please help to stop this deceptive marketing.
Thank you !
Richard L. Taylor