My purchase was made on February 23, 2008. Monies was taken from my account on February 26, 2008 including a $9.95 fee for air mail which promised deliver in 14-21 days. It has now been 43 days. The phone number is just an answering machine with no results. I have e-mailed several times. I received an e-mail on 3/31/08 stating "The package can be lost or stopped on the customs. But the most common reason for the delivery failure is incorrect address. Please, write us back with the full and valid shipping address and we will check everything about your order. Thank You. Sorry for the inconveniences and delay with reply. Best regards, RX-Promo Team." I tried several times to reply and the e-mail would just bounce back at me with a message stating "Message not recorded: RE: [rx-promo.com #****] order #****" After about 8 tries using the reply function, I then went into the website and responded via their e-mail address under "contact us". I still have had no response. I believe this company has perpetrated fraud and theft.