**Please take the time to read, if MEDCO does this to 1 in every 10 customers, just think how much MORE profits they are stealing!**

My Doc writes my script for my pain killers as follows: "Take one tablet every four to six hours as needed." I filled this script for months at 2 different retail locations until the my copays were dipping deep into my wallet. I always received 120 tablets for a 20 day supply, once my Doc provided me with a long term script I mailed it into Medco. THE VERY SAME PRESCRIPTION, I RECEIVED 360 TABLETS FOR A 90 DAY SUPPLY FROM MEDCO! Ummm, where's the other 180 tablets, you shorted me an entire month's supply! Not only is Medco overuling my Doc's prescription but now, they're playing "GOD" with my pains! Add insult to injury, Medco is also selling my 180 tablets to someone else. My phone calls to Medco are over an I will soon be starting a new group on Facebook, I Hate Medco (or something to the effect).

I'll be completely honest here, it's NOT Medco's fault that the joint at my pelvis is shot/grinds, not in the least. With that said, everyday that I suffer without a painkillers, it will be recorded for the courts and jurys to watch. They will see me as the grinding pains shoot up my spine, they will see everyday so help me GOD.

It is different with me, I have only myself to care for. I think of the families with children who are NOT getting by, loosing their homes and jobs. They can NOT afford to be RIPPED OFF by MEDCO! This goes so far beyond me.

This company is run by greedy bastards! They make extra money by putting obstacles in front of patients and their doctors who are just trying to get needed prescriptions filled. Every day that Medco doesn't fill a prescription is more money in their pockets.

I'm currently trying to get my Celebrex prescription filled by Medco. I've been taking the stuff for years. Each year I get a new prescription from my doctor and send it in. Celebrex is expensive, so Medco stalls and sends my doctor an authorization form asking if I REALLY need this stuff when aspirin works great. My doctor faxes the form back after checking the boxes that say yes I REALLY need it. Time goes by. Usually, after just this hoop, Medco fills my prescription, and tells me how wonderful and responsive they are.

This time, Medco is putting a few extra hoops for me and my doctor to jump through. My doctor is busy and doesn't need this crap. I just want my Celebrex.

I never had any trouble when my insurance was with Caremark. I've had nothing but trouble from Medco.

BEWARE!!

Medco does indeed have its problems that need attention. I have found that unfortunately they can't be solved on the phone or on email much of the time. However, I believe they are trying to deal with them. I have used the Better Business Bureau to get resolution. The BBB send my email complaint to the CEO's office, where a professional works on resolving it. Even when they feel they have been correct, they will often make a concession (if asked). If your Medco insurance is paid for by your employer, it may very well be that the employer is devising rules that Medco is obligated to enforce. For example, ED medication. They put you through hoops in the hope that you will be too embarrassed to put up a fight. Now, is that Medco or my employer? I suspect, it's the employer.

MEDO CANX 3 REMAINING REFILLS ON A PHONE CALL TO SOMEONE THEY DODT KNOW WHO THEY TALKED TO NO NAME.ON FILE... REFUSED TO REINSTATE REFILLS. WHICH REQUIRED ME TO TAKE 94 MOTHER TO SEE DOCTOR TO GET ANOTHER RX (BLOOD PRESSURE MED)...BLUE CROSS BLUE SHIED NEED TO CANX THE CONTRACT !!! FEDERAL EMPLOYEE PROGRAM...WHAT IS THE CONTRACT ADMINISTRATOR DOING... NEEDS TO READ THIS BOARD AND SEND SURVEYS OUT TO ALL PLAN MEMBERS TO SEE IF THEY WANT MEDCO TO CARRY ON OR GO BACK TO CAREMARK...

I'm a retired IBMer. Under IBM's retiree medical plan, I've been getting prescription medications from Medco for several years. Medco service is extremely error-prone, in my personal experience, and its internal information handling is remarkably inefficient. And IBM is virtually impossible to reach with a specific emailed complaint about Medco. I believe neither Medco nor IBM wants any written record of dissatisfaction. Hence, I choose this public forum.

The most recent Medco flub on my account started about 3 weeks ago when I cancelled a 90-day prescription for Spiriva due to its $372.92 cost, and had my doctor fax a 30-day prescription. When Medco informed me the 30-day set was ready to ship, I checked its price, which turned out to be listed as $340.42.

This clearly was a serious error, so I called Medco to cancel that order, and explained that their database or perhaps some employee was a bit scrambled. The Medco rep apologized and said she'd cancel the 30-day order; I said I'd get the Spiriva locally.

Last week a Medco rep called me to say the 30-day Spiriva order price had been corrected. I told her that didn't matter to me, that I no longer trust Medco at all, am getting that med locally, and please make sure that 30-day order is cancelled.

This morning Medco sent me an email announcing that the 30-day Spiriva order has been received and is ready to ship. Unbelievable! I immediately called Medco to cancel that shipment. The rep assured me it would not be shipped. As I say, this amazing mismanagement instance is just the latest in a years-long series. It's clear to me that Medco is very badly operated. Perhaps it's a company that grew too fast. Perhaps it's just a company that's 90% hype and puffery. Whatever the case, I'm gone. But I'll be happy to discuss Medco - and the IBM benefits department's reaction to emails I sent them - with any interested party.

Mike Orceyre
(727) 827-1699
1923 Beach Drive SE
St. Petersburg, FL 33705