When starting and needed medications are identified Medco will foul up current orders with your pharmacy by limiting to a 14 day supply and then will not provide needed medications in time as needed. The answer then in to make another visit to your doctor and get an emergency short term Rx to replace the one Medco fouled up. Then you have to go back to your old pharmacy, order and wait for the filling and pay for another short term Rx.

Don't let them know anything until you cover all bases to prevent their creating your misery and increased cost.

I received my prescription for my Restless Leg Syndrome on 03/10/11. I took one pill as usual. Within two hours I knew it was a complete fail and took another. I did not sleep at all and today have severe twitching.

I called and spoke to many people, including one Mandy Downey, who flat out refused to take the non-working pills back, or refund my $188. She said I could file an appeal with UHC, but it would do no good.

I repeatedly asked to speak to her supervisor and she stated there was no reason for me to do that, they would just tell me the same thing. After I made it clear I wanted her supervisor, she put me on hold and never returned.

Medco has stolen $188 from me, sent me placebos and refuses to do anything about it.

In an attempt to save money, I recently transferred two prescriptions to mail order through Medco. The website told me that mail order is for a 90-day supply, so I was quite peeved when I received them today and it was only a one month supply. Thinking it was just a mistake, I remained calm at first and called customer service. When the agent told me that it was because my doctor had only approved a one month supply, (which at the Target pharmacy, I have 5 months left on both prescriptions) I asked why I was told that the order was approved. She said, "Well, your doctor did approve it, but he only approved it for one month." I didn't even know that mail order for prescriptions was even an option for a one month supply, and if I had known, why the hell would I want to pay more than double what I normally pay for the same amount of pills?! I should have been given the option of whether I wanted to still fill my order knowing I was being charged for a 3 month supply and only getting one month worth of pills. My motive for switching in the first place was to SAVE money, not to double the cost! The agent pretty much told me I had to deal with it because it wasn't a mistake on the pharmacy's part. However, if I placed an order for a 3 month supply and then was only approved for a one month supply, should I not have been informed that what I ordered was NOT what I was going to get? It sure seems to me that it is the pharmacy's fault for telling me that the order had been approved. Not approved with exceptions. Not approved, but... I was told it was APPROVED, period. The agent was fairly nice about it and tried to deal with me the best she could, but I was (am) extremely pissed off, because this is a scam! DON'T GIVE MEDCO YOUR BUSINESS CAUSE THEY'LL JUST RIP YOU OFF!

I have talked to them 12-15 times faxed them RX from doctors office 3 times talked to a supervisor 3 times at 877-797-3687 ext 2958 and I am a diabetic who still cant get his prescription filled by this company correctly it has a very bad customer service they wont even call the doctor to see if the RX is correct.

Someone is going to get hurt by this company very soon. It's a very difficult company to deal with and has no customer service that acts promptly.