I signed up for Mediacom internet service in 2004. The modem I had never worked right, and after calling Mediacom over and over only to hold for 45+ minutes each time, I finally got sick of waiting and bought a new modem to replace it. After a couple of years of on again/off again internet service I decided to switch to AT&T DSL. I called Mediacom to cancel my service and they told me to return the equipment. I took time off work to take the old busted modem back. They wouldnt accept it because "it is not the one registered to your account". Even though the serial number was on it. They were seeing my new one that I had paid for myself somehow. I refused to give them the one that BELONGED TO ME, and insisted they take the one THEY provided back. This battle went on for about a year until I started receiving collection notices. Here we are in 2010, and my mother decides to switch to the local phone co. DSL. She goes today to return the modem, and the idiot at the office tells her "That modem isnt ours. We've never had that kind" and refuses to take it. So I know this isnt an isolated problem. STAY AWAY FROM MEDIACOM!!!

Mediacom Internet changed their email this week. Lots of troubles, I couldn't send email for 2 days. Many regular emails never did come in for those 2 days. I went to the local office today, 12-11-09 to complain. Of course they tried to feed me a line of bull. Plus as usual, management hid in their offices leaving the nice women at the payment counter to take any heat from pissed off customers.

I was informed that with the new email, new customers will be limited to 1 email address. They did allow up to 11 email addresses per account. This amounts to a reduction in the value of their service with ever increasing price charged the customer. I also emailed the company, asking to talk to someone at the corporate level. They sent me a generic response, not worth anything.