I wanted to get some really cool Renaissance clothing and weapons. I found their wide selection of items appealing; however, I found it quite odd that they didn't show their inventory. After picking out my items, I ordered them at the beginning of December 2009. The next day, the credit card was charged.

So I waited a week. No word from them. I checked my email everyday for the next two to three weeks. Christmas came and I was getting upset. So I shot them an email, asking them the status of my order. They said that there were a few pieces that they were out of stock (didn't specify what), that they ordered them, and my order would be there 07 Jan 2010.

So I waited. The day after New Years I asked them what was out of stock. A rather nice lady said that I could switch my items with something that is in stock and it could be there 14 Jan 2010. So I did.

As you might have guessed, 14 Jan 2010, no package, no email saying it was being delivered. I sent them another message asking why haven't I received anything. They told me to just wait. I sent a lot of emails after that, but they were ignored.

I searched them on the internet. I was so upset to find others that have had this similar experience. Found their rating at the BBB was an F (Now it is a C).

I canceled my order and demanded my money back. I talked to a woman saying that I have been doing research about your company and I think that you guys are running a scam business. She shot back, saying that they are not a scam. But I said why did you charge me immediately, why have I been waiting for a month, and why have others experienced what I have.

Well after that, I got an email saying that they were sorry and gave me free shipping, gave back the money for the shipping, and my order finally came at the end of January.

They have great products but they have poor customer service. I don't recommend this place at all if you want that ren-fair or LARPing items. Unless you could wait two months.