Medihelp
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Category: Lifestyle
Contact Information
United States
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Medihelp Reviews
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Hobbare
February 7, 2011
Authorization pending for over 2 months
My problem is still not resolved, and I am wondering if it ever will be. This is unacceptable. I cannot understand how it can take this long to complete one request from a member. I hope this is not how all their members are treated.
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Joozisse
February 7, 2011
This is the worst medical aid
I really thought no one can beat disovery healt but you guys just did!!! what is the point of submitting your medical certificate of previous medical aid and then when your GP refer you too a GYNY you have to be interigated first and then still need to submit this certificate. called the call centre to compalin got refer to prime cure network - so who am i know actually paying to have this medical aid??? and off course the broker does not return our calls now - happy to sell it - well your sales agents - but no one tells you how bad this prime cure is and why no one wants to be on it - not even dr's since they actually loose business!!! so how bad is it then appon investigation today that ALL service providers even complained about this and poor payments from your side! we would like to speak to a person who actually knows what is happening and assist in cancelling our medical aid - the JOKE is that even if we willing to pay to be on a higher medical aid with you - we not allowed to do this till Nov with the change being effective from JAN 2011!~!!! so you want R1100 a month for 12 months just to give me hell each time I do dare to get sick - heaven forbit!!! this is a joke !!!
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Algare
February 3, 2011
No feedback after two months
I am highly disgusted with this medical aid!! I joined a medical aid to enjoy the benefits and for peace of mind, but it has caused more problems than any thing else.
I was recently referred to a specialist. On the 3rd of February 2010 I called the customer service line for the first time to arrange this. I then called every 2nd day to follow up on the authorization. But was only told I will receive feedback soon. During the first week i called again as the authorization was now taking more than a month, and i was told by the call center it would take 4 days max.
On the 15th of March I decided to email Medihelp. Only on the 17th of March i received an email from Rozanne Nel stating they are awaiting feedback. This means nothing to me and is an unacceptable answer.
Only on the 6th of April did Bridget Groenewald reply to my email stating that the doctor hadn't filled in the form required. I cannot understand that it takes Medihelp more than two months to notify me that they are awaiting papers from the doctor, after I had made several calls.
Surely this is unacceptable client service. I cant recommend this Medical Aid to anyone if this is the kind of service one can expect.
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Alf20
January 23, 2011
Refund of medical bill
I went to a specialist on 5 December 2010 – I paid him in full and send the account as well as proof of payment to Medihelp via email on 15 December 2010. On 7 January 2011 I learnt from them that they refunded the doctor for 2/3 of the amount and that the rest of the money will be paid into my bank account on 20 January.
First of all I had to request the Doctor to refund me – an unnecessary trouble for both parties due to Medihelp’s mistake and secondly after a few emails the money the Medihelp still owes me, is still not in my account.
You cannot get hold of them via telephone – you hold on forever and the general service of them is really appalling and definitely not acceptable
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Ungave
October 5, 2010
You are making a big mistake going with medihelp
I got an account from the dentist i visited who said i had not yet paid. i spoke to Medihelp and they advised me they were still in the process of paying the account. Everymonth i got the same account to say i had not paid. By the 3rd month i was furious. Phoned medihelp again and they asked me to fax the account through to their accounts, which i did. Then the fourth month i got the account again. By this time i was furious and phoned again. They said they couldn't find the fax and that i must send it again which i did. This went on monthly. Yesterday i got an sms to say my account has been handed over!!! You can imagine how furious I am right now. I phoned them again and they assured me it would be sorted out but now i am already listed as a bad payer. I urge all out their to consider other medical aid options as you are making a big mistake going with medihelp!!!
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Altrit
September 21, 2010
I think that there add should be banned saying that they are the best
I am very unhappy with medihelp, they claim to be one of the best, well, they ***, really, my mom and dad have been with them for 30 years, and now when my mom needs a knee replacement because she has alot of pain in her knee, they just shrug and say that it is not on her option, my dad is a pensioner, and can't aford the higher options, I think that there add should be banned saying that they are the best.
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